Crash with .MOV files

Bug Reports
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1

.Mov Files crashes the program immediately when loaded..

2

Hi @Jaynique, welcome to the Community! I have moved your comment to it’s own topic. As outlined in the 5.3.1 announcement topic, please do not post specific issues in the general release topics.

Please share specific details about your setup not just “iPad” or “Latest Version”. This helps all of our community moderators to provide the most effective support to users with the utmost efficiency. Thanks!

Device Model (ex. 2020 iPad Air 4th Gen):
Version of operating system (ex. iOS 17.3.1):
Version of djay (ex. 5.1.3):
Hardware/controllers used (ex. Reloop Ready):
Hardware Firmware Version (ex. 2.7):

4

is this with Mac or PC?

5

I have the latest version 5.3.1. Running a MacBook Pro M3pro model Sequoia 15.4.1. Seems to only crash when I have my FLX4 connected.

6

To help us troubleshoot this crash, please submit an Official Support Ticket using the procedure below so the engineering team can review your crash reports in more detail.

  1. Open the djay Pro app on your Mac.
  2. In the top left corner of your screen, click on the portion of the menu bar that says “djay Pro”.
  3. In the drop-down menu, click on the button that says “Provide djay Pro Feedback”.
  4. Fill out the submission form that will pop up in your default browser and title your email “ATTN: MARIE – “The Title of your Community Topic” in the provided subject line.

As I won’t have access to your crash reports, I’ll consider this community topic closed for now and let the official support team take over from here. However, feel free to share any other details about your crashes here that you think will be helpful in diagnosing the issue. Thanks!