Crashing bug: Loss of internet with cloud sources causes crash

This past weekend I suffered several crashes when the internet became unstable at the club (normally it is fast and reliable).

Using iPad Pro iOS 15.1 + Rane One

These crashes are related to songs from BeatSource/BeatPort that can’t be loaded (even if they are in the offline locker).

Note that this seems to only occur when you have an intermittent internet connection. Turning WiFi off doesn’t crash and generally displays the message “Device is offline”.

My library is primarily from iTunes (Music), but I also use songs from BeatSource/BeatPort which are stored in the Offline Locker. I combine different sources into playlists.

However, if there are internet problems, DJay Pro will crash when using the DJay Library:

  1. DJay Library Smart Playlist causes immediate crash when clicked on

  2. Using Filters on a playlist with external sources causes immediate crash

  3. Using Search causes immediate crash

  4. When re-launching DJay Pro, BeatSource/BeatPro offline locker songs are not available (Could not load track, operation could not be completed, OSStatus Error 2003334207).

Restricting my use to only the iTunes Library is the only way to prevent DJay Pro from crashing under intermittent internet conditions.

Cloud Sources:
BeatSource
BeatPro

Tidal
SoundCloud

Hi @ncianca,

Thanks for reporting this to us. We are sorry to hear about your experience the past weekend.

We’d like to get to the bottom of this. Could you please go on your iPad and open djay > go to Settings and write us an email by going to “Contact Support”? This will tell us your user ID and will allow us to track this down.

If it’s OK with you we can continue the conversation via email.

Hope to hear from you again.

Cheers, G