Crunchy Sound after some minutes playing

Questions
25

Hi @Slak_Jaw,

Yes, I can test with a modern Ipad… will let you know… but it will be nice to get an answer from your engineering team about the sample processes i uploaded, i have the feeling to works for nothing.
Sure they can find something in the first sample process i uploaded compared with the second one.

Something I don’t understand is how you said than my Mac is on the borderline considering your website doesn’t speak about hardware limitations and theoretically your software works over OSX 10.15 and i’m using 11.7.10 OSX version.
Will be more easy if you say than "NeuralMix is not working with external audio devices if the Mac Hardware is not over “xyz” model…

This will stop our frustration and the number of hours we spent trying to figure out what the problem can be.

Cheers

Jorge

26

Thanks for the additional info and feedback @jorgegalve. I will let you know as soon as I hear back from engineering regarding the Sample Processes you provided.

I was only speculating regarding your hardware performance, so I could be wrong. Again, let’s wait to hear back from engineering. Thanks again!

27

Hi again @jorgegalve, the engineering team said there was nothing obvious in the sample processes you provided. Also, regarding Neural Mix, we improved performance in djay 5.2.9 on Intel Macs with our new optimized models, so please confirm that you are using the latest 5.2.9 version of djay.

  • It would still be helpful if you could try mixing with the RMX95 but without Neural Mix to see if you still reproduce the issue.
  • Can you also please confirm if you are using Keylock or not? If you are, can you please try reproducing the issue with Keylock OFF?
  • As suggested earlier, please also try using a different USB cable between the RMX95 and the Mac.

Thanks!