Good morning everyone, I have a problem and maybe somebody have had something similar before.
I’ve been using Djay for many years with a reloop beatpad without issues, now i just replaced my DJ hardware and the sound started to sound crunchy after 10 to 15 minutes playing (not always).
Laptop:
Macbook Pro 15 inches, late 2013, Intel Core i7 (4 cores) + 8gb RAM + Intel Iris Pro 1536MB + 256gb SSD
OS:
11.7.10 (Big Sur)
Software: Djay 5.2.4 using “beatport” account and “Neural Mix EQ” in the mixer
External Devices:
1 x Reloop RMX-95 (firmware v1.01)
2 x Denon LC6000
The two LC6000 are connected by USB to the RMX-95 (USB Hub 2 & 3 ports) and the RMX-95 are connected to the Macbook with 1 x USB cable (all cables are the original ones)
The OSx is not running any other app when using Djay Pro, the first 5 to 15 minutes the sound is OK, I’m using “Neural Mix EQ” and Mixer effects intensively during this time, after that the sound started to sound crunchy and the only way to solve is to close Djay and reopen or to restart the laptop.
Hi @jorgegalve, sorry for the delayed reply, I’ve been out of the office. Thanks for the details about your setup and sharing the video. This is very helpful. Can you please capture a Sample Process using Activity Monitor on your Mac when you are experiencing this issue?
In the Activity Monitor app on your Mac, click the System diagnostics options pop-up menu, then choose Sample Process to create a report on a selected process over a period of 3 seconds.
Then upload the report to your Google Drive/Dropbox, enable sharing permissions, then share a link to the file here.
Hello! It’s been more than a week since my last reply. I’m going to consider this topic completed for now so I can focus on others. However, please feel free to respond and we can definitely revisit this. Thanks!
Hi @jorgegalve, thanks for the sample process. I will pass this onto engineering for further review. Just out of curiosity, are you playing the main audio through your Mac built-in speakers or is the main audio coming through speakers connected to the RMX-95? Thanks!
The audio is played through the RMX95, in fact the macbook is only connected with an USB cable and used to play Djay Pro. Everything is connected to the RMX95 (audio, pre cue, etc…)
Usually i use the RMX midi device as it’s but for testing purposes i created an aggregated audio device with the RMX & internal mac audio, in order to change the midi clock and sample rate… but same results.
1 - yes
2 - didn’t tried that, i have been using Djay for many years with a reloop beatpad without issues.
Problem started when start using my new equipment (1×RMX95 + 2×LC6000) and using the RMX95 EQ with neural mix.
I can try few options:
1-using the same equipment without neural mix EQ
2-using only internal (no external hardware) with neural mix EQ
3-using only internal (no external hardware) without neural mix EQ
Option 2 and 3 can be tested this week, But option 1 will take me a while to test as I’ll be traveling next two weeks.
Thanks for confirming your firmware @jorgegalve. I normally recommend high quality, properly shielded USB cables with dual ferrites on either end to reduce signal interference. You can check out the Chroma Cables from DJ TechTools if you don’t have something suitable at home to try.
I was an extensive user of Neural Mix Stems and often assigned them to the EQ knobs. However, I’ve encountered several issues while using them, including:
Stuttering or even complete stoppage of tracks during playback
Tracks failing to start unless reloaded
I don’t have the same setup as you (I use: Reloop Mixon 8 Pro), but like you, I relied on Neural Mix with EQ buttons frequently. Unfortunately, due to these issues, I’ve had to stop using it. It seems we both experience problems when using Neural Mix via the EQ knobs, which might be a common factor.
I’ve also recorded some examples. Would you be able to check out this video and try it yourself to see if you encounter the same issues?
These issues have led to two lengthy threads as Bug Reports with a lot of communication, but so far, the problems have not been resolved—despite Algoriddim support stating a few weeks ago that they are "onto something.
As you can read unfortunately Algo development is not allowed to be generous with information regarding the current status.
I’ll take a look to your video but my first impression is than my issue is worst, the sound in my equipment is getting worst to a level than it’s impossible to listen. Check the video on top out: https://youtu.be/vUZLpRiF_ro
It’s solved f9r few minutes if i change one of the sound source (like headphones from RMX95 to internal)
As said, i have been using Djay Pro for many years without issues with the same laptop and the main difference is the use of Neural Mix over the mix table knobs.
To me looks like there is a software issue when using neural EQ with knobs, not sure if it’s about computer performance, software related or MIDI syncronism.
My point is, i will not have had any issue to replace my laptop for a M4 Mac Mini or the new M4 Macbook Pro if this fix the issue, but i have serious doubts this will solve the problem
No, computer power should be more than enough. And if not there should be a warning / limitation for this software-wise and not that we as users have to find out for ourselves the hard way.
I have been playing almost 1 hour using the internal audio interface with the 4 decks using Neural Mix at the same time (continuously playing with the knobs at the screen) and I haven’t any issue, means this is related to the External audio interface (RMX95).
Hi @jorgegalve, thanks for the additional info and links. This is very helpful! I’ve passed it onto the engineering team for a deeper analysis. It’s possible that the issue could be with your older Mac and Neural Mix as your specs are on the borderline. Let’s wait to see what the team says though…
EDIT: Do you have a newer iPhone or iPad that you could test with the RMX-95 to see if the same issue exists?
