Lukas I am a software Dev ok bud, I have sent you all this information in email, you do not respond, it takes days and days to get a response from Algorddim, and when the responses come its not help, its requests like send us screen shots or videos or did you log in.
Lukas, Yes I logged in, if you actually read the email I send u like 5 of them that takes 2-3 days for u to respond with non help questions that are not troubleshooting related.
Just to go over this again, before I contact apple and ask for a refund because your software clearly doesnt work as intended.
Its a BRAND NEW Mac Mini 2018
Mojave 10.14.6 on the Mac Mini
I have the software currently installed on my Macbook Pro Mojave 10.14.5, it runs fine no issues at all. Just switching to the Mini because its more powerful, only reason I am changing.
Off a brand new install on Mojave, nothing else installed, i sign into app store with yes the ID that i bought the software with, (Had you checked my email vs the records you would clearly have seen that I am a customer and purchased it threw the app store) and I press the little cloud button, it downloads both the apps and installs them fine, but when u go to run them, the first time it runs it asks for the login creds, after I enter the same email as the appstore download, it just sits there attempting to launch the program bouncing record and then eventually times out with the error of being damaged.
I have provided you plenty of details, your company has no real support, its back and forth in 1-2 day period time frames, of which no progress is being made. There is no chat, there is no phone number, there is no live customer service, all there is is the $$$ I am out of for buying 2 of your products that do not work on a brand new MAC.