DDJ 1000 FX issue

Bug Reports
1

First gig using ddj1000 with the new update:

  1. Holy smokes the screens work!! Thank you crew, great work!!

  2. The EFX worked on individual channels for about 30 seconds then the screen goes blank and then efx stop working completely.

Reboot controller and the Same, works for a brief time then the EFX screen goes blank and stops working.

If I turn the EFX select knob the screen comes back on for a second or two then goes off again. But No effects.

2 Likes
3

Hi @Ralfi711, I’m on vacation. Please submit an official support request through the app.

  1. Open the djay Pro app on your Mac.
  2. In the top left corner of your screen, click on the portion of the menu bar that says “djay Pro”.
  3. In the drop-down menu, click on the button that says “Provide djay Pro Feedback”.
  4. Fill out the submission form that will pop up in your default browser and title your email “ATTN: MARIE – “The Title of your Community Topic” in the provided subject line.
  5. Please also include a link to the Community Topic so support can reference everything we’ve discusses here. Thanks!
4

I’ve also got this same issue.

1 Like
5

Hi @Dan_Rollason, welcome to the Community! Thanks for sharing. Please submit an official support ticket.

6

Hi @Ralfi711 and @Dan_Rollason, I’m just following up to see if you submitted official support tickets and if you need further assistance. Thanks!

7

Hi Slackjaw,

Yes, I submitted a ticket and had a response.
The team are looking into it, thanks

1 Like
8

You’re welcome. Thanks for the follow up @Dan_Rollason

9

There is a convo going on, I need to get the controller down to the studio and recreate the issue.

-Raphael

10

There is a convo going on, I need to get the controller down to the studio and recreate the issue.

-Raphael

1 Like
11

Great! Thanks for confirming @Ralfi711. I’ll consider this topic closed then.

13

i have same issue on my 2 x ddj 1000..no fx at all on built in, it used to work on the master channel

14

Hi @Felix2, please provide full details for your setup.

  1. Device Model (ex. 2020 iPad Air 4th Gen):
  2. Version of operating system (ex. iOS 17.3.1):
  3. Version of djay (ex. 5.1.3):
  4. Hardware/controllers used (ex. Reloop Ready):
  5. Hardware Firmware Version:

Please also share screenshots of your Audio Devices Settings and MIDI Devices Settings. Thanks!

16

Hello! It’s been a week since my last reply. I’m going to consider this topic completed for now so I can focus on others. However, please feel free to respond and we can definitely revisit this. Thanks!