DJ app is not playing thru the mixer

Questions
1

NOTE: Please use the search function above before posting to avoid creating duplicate topics.

  • Device model (e.g. 2020 iPad Air 4th Gen):
  • Version of operating system (e.g. macOS 14.4.1):
  • Version of djay (e.g. 5.1.2):
  • Hardware/controllers used (e.g. Reloop Mixon 8 Pro):

Your question:

the dj app is not playing thru the mixer. Everything is connect as it should be

2

What exactly does “connect as it should be” mean? If it really is, then it should work. Sometimes it’s just a little thing, but to find it, it’s helpful to know exactly what is connected where and how.

4

Hi @CALVIN, welcome to the Community! Sorry to hear you’re experiencing this issue. When creating new topics, please do not forget to answer the questions in our template with specific details about your setup not just “iPad” or “Latest Version”. This helps all of our community moderators to provide the most effective support to users with the utmost efficiency. Thanks!

Device Model (ex. 2020 iPad Air 4th Gen):
Version of operating system (ex. iOS 17.3.1):
Version of djay (ex. 5.1.3):
Hardware/controllers used (ex. Reloop Ready):
Hardware Firmware Version (ex. 2.7):

  1. Please also share some photos of how your “mixer” is connected to your device.
  2. In addition, please share screenshots of your djay Settings>Audio Devices and Settings>MIDI Devices.

Thanks!

7

“Connected as it should be” means that the laptop reads that it is
connected to the mixer PVBT but no music is heard. I went to the systems
section and saw the meter moving to the music but no sound was coming out
Again everything appears to be connected but it’s not playing. Could the
laptop be defective? I tried other mixers that I know work and nothing is
happening. Can someone please CALL. It takes hours and hours for me
To respond with a one sentence response in a question. I need help PLEASE
I’m Asking please

8

Hi @CALVIN,

Thanks for your follow-up.

Please complete the following steps below so that we can further assist you.

  1. Open djay Pro for Windows.
  2. Click on the hamburger button in the top left corner of the app to open the settings menu.
  3. Scroll down and click on Contact Support/Provide Feedback.
  4. Fill out the form and in the subject line write ATTN: NATHANIEL - Community - CALVIN.

We will reach back out to you shortly after the process has completed.

Additionally, for safety purposes please refrain from sharing personal details such as your phone number in future community posts.

Thank you very much!