DJ PRO AI iPhone 11 Pro Issue

Often hangs at load screen and fails to load. Can eventually get it going after a phone restart. Instantly freezes after loading first track. Can’t play a single song!

Help!!!

Running iOS 14.4.2 and Tidal Premium subscription.

Hi @Tunzofunzo,

Welcome to the Community Forums and thanks for getting in touch about this issue.

In order to get to the bottom of this, we need some further information to understand what exactly is causing the freeze/crash. For this reason, could you please send our Support Team a message from inside your djay app following these steps:

  1. Open the Settings
  2. Scroll down to the Support section and tap “Contact Support”
  3. Include Attn: Emily in your message and/or reference to this Forums topic.

This will provide us with the information needed to take a closer look. Thanks in advance.