DJ Pro crashes while analyzing songs

DJ Pro2 crashes while analyzing an itunes-list of songs, same time every time. Any suggestions?

Hi there,

I am very sorry to hear that.

Please kindly provide more information so we can better assist you.* Which device do you have?
* Which OS version is running on your device?
* Which djay version are you using? (If you are using an iOS/ Android Device: Please tap the gear icon and scroll down to determine the version number.)

Hi Maximilian,

I’m very sorry to hear that.In order to find the reason for this issue, we need to see, if there are any live logs produced when djay pro is crashing. It would be very helpful if you could install “DebugView” and send me the logs. Here’s a little guide, don’t worry it won’t take too long:

go to https://technet.microsoft.com/en-us/sysinternals/debugview.aspx and download DebugView

unzip the folder

open the folder and double click “Dbgview.exe”

try to launch djay Pro

wait until it has crashed

select the whole content

press “ctrl” + “c” to copy the text

paste it via “ctrl” + “v” to this mail or to a text editor file and send it to me

if you do not work with mac, you usually get no help here.you probably only get an answere because you wrote dj pro 2. but that is only available for windows.

Hi,

I have a Microsoft Surface Pro Notebook with Windows 10 Pro running. I ́m using DJ Pro 1.0.27427.0.

Ain ́t givin up hope :slight_smile:

I have a Microsoft Surface Pro Notebook with Windows 10 Pro running. I ́m using DJ Pro 1.0.27427.0.

[10132] App Memory Usage Increased: “LOW” 133 MB
[10132] Memory usage limit changing from 17592186044415 MB to 17592186044415 MB
[9856] Suspending
[10132] Could not enable JIT, fallback to interpreter mode. Consider setting the code-generation capability
[10132] JIT is disabled for QML. Property bindings and animations will be very slow. Visit https://wiki.qt.io/V4 to learn about possible solutions for your platform.
[10132] qrc:///djay/MainView.qml:178: TypeError: Cannot read property ‘length’ of undefined
[10132] qml: TableView::moveColumn(): invalid argument
[10132] libpng warning: iCCP: known incorrect sRGB profile
[10132] qrc:///djay/TitleBarItemButton.qml:65:13: QML Image: Cannot anchor to an item that isn’t a parent or sibling.
[10132] qrc:///djay/TitleBarItemButton.qml:84: TypeError: Cannot read property ‘verticalCenter’ of null
[10132] qrc:///djay/TitleBarItemButton.qml:83: TypeError: Cannot read property ‘right’ of null
[10132] resized image: C:/Program Files/WindowsApps/59BEBC1A.djayPro_1.0.27427.0_x86__e3tqh12mt5rj6/algoriddim_neg_white-mac@2x.png
[10132]
[10132] resized image: C:/Program Files/WindowsApps/59BEBC1A.djayPro_1.0.27427.0_x86__e3tqh12mt5rj6/external-mixer-small-mac@2x.png
[10132]
[10132] resized image: C:/Program Files/WindowsApps/59BEBC1A.djayPro_1.0.27427.0_x86__e3tqh12mt5rj6/external-mixer-small-pressed-mac@2x.png
[10132]
[10132] resized image: C:/Program Files/WindowsApps/59BEBC1A.djayPro_1.0.27427.0_x86__e3tqh12mt5rj6/button-warning-small-mac@2x.png
[10132]
[10132] resized image: C:/Program Files/WindowsApps/59BEBC1A.djayPro_1.0.27427.0_x86__e3tqh12mt5rj6/external-mixer-pressed-mac@2x.png
[10132]
[10132] resized image: C:/Program Files/WindowsApps/59BEBC1A.djayPro_1.0.27427.0_x86__e3tqh12mt5rj6/button-cue-set-mac@2x.png
[10132]
[10132] resized image: C:/Program Files/WindowsApps/59BEBC1A.djayPro_1.0.27427.0_x86__e3tqh12mt5rj6/button-cue-set-pressed-mac@2x.png
[10132]
[10132] resized image: C:/Program Files/WindowsApps/59BEBC1A.djayPro_1.0.27427.0_x86__e3tqh12mt5rj6/button-cue-jump-mac@2x.png
[10132]
[10132] resized image: C:/Program Files/WindowsApps/59BEBC1A.djayPro_1.0.27427.0_x86__e3tqh12mt5rj6/button-cue-jump-pressed-mac@2x.png
[10132]
[10132] resized image: C:/Program Files/WindowsApps/59BEBC1A.djayPro_1.0.27427.0_x86__e3tqh12mt5rj6/cuepointwhite-mac@2x.png
[10132]
[10132] resized image: C:/Program Files/WindowsApps/59BEBC1A.djayPro_1.0.27427.0_x86__e3tqh12mt5rj6/cuepointred-mac@2x.png
[10132]
[10132] resized image: C:/Program Files/WindowsApps/59BEBC1A.djayPro_1.0.27427.0_x86__e3tqh12mt5rj6/cuepointgreen-mac@2x.png
[10132]
[10132] resized image: C:/Program Files/WindowsApps/59BEBC1A.djayPro_1.0.27427.0_x86__e3tqh12mt5rj6/cuepointblue-mac@2x.png
[10132]
[10132] resized image: C:/Program Files/WindowsApps/59BEBC1A.djayPro_1.0.27427.0_x86__e3tqh12mt5rj6/cuepointyellow-mac@2x.png
[10132]
[10132] resized image: C:/Program Files/WindowsApps/59BEBC1A.djayPro_1.0.27427.0_x86__e3tqh12mt5rj6/cuepointcyan-mac@2x.png
[10132]
[10132] resized image: C:/Program Files/WindowsApps/59BEBC1A.djayPro_1.0.27427.0_x86__e3tqh12mt5rj6/cuepointorange-mac@2x.png
[10132]
[10132] resized image: C:/Program Files/WindowsApps/59BEBC1A.djayPro_1.0.27427.0_x86__e3tqh12mt5rj6/cuepointpink-mac@2x.png
[10132]
[10132] resized image: C:/Program Files/WindowsApps/59BEBC1A.djayPro_1.0.27427.0_x86__e3tqh12mt5rj6/cuepointpurple-mac@2x.png
[10132]
[10132] resized image: C:/Program Files/WindowsApps/59BEBC1A.djayPro_1.0.27427.0_x86__e3tqh12mt5rj6/touch-indicator-blue@2x.png
[10132]
[10132] resized image: C:/Program Files/WindowsApps/59BEBC1A.djayPro_1.0.27427.0_x86__e3tqh12mt5rj6/icon-tools-cue-edit-mac@2x.png
[10132]
[10132] resized image: C:/Program Files/WindowsApps/59BEBC1A.djayPro_1.0.27427.0_x86__e3tqh12mt5rj6/icon-tools-cue-edit-pressed-mac@2x.png
[10132]
[10132] resized image: C:/Program Files/WindowsApps/59BEBC1A.djayPro_1.0.27427.0_x86__e3tqh12mt5rj6/icon-tools-cue-edit-active-mac@2x.png
[10132]
[10132] resized image: C:/Program Files/WindowsApps/59BEBC1A.djayPro_1.0.27427.0_x86__e3tqh12mt5rj6/icon-tools-cue-edit-active-pressed-ma…
[10132]
[10132] resized image: C:/Program Files/WindowsApps/59BEBC1A.djayPro_1.0.27427.0_x86__e3tqh12mt5rj6/icon-tools-clear-pressed-mac@2x.png
[10132]
[10132] resized image: C:/Program Files/WindowsApps/59BEBC1A.djayPro_1.0.27427.0_x86__e3tqh12mt5rj6/gain-slider-knob-mac@2x.png
[10132]
[10132] Found MIDI port ‘Microsoft GS Wavetable Synthesizer’ (\?\SWD#MMDEVAPI#MicrosoftGSWavetableSynth#{6dc23320-ab33-4ce4-80d4-bbb3ebbf2814}, 00000000-0000-0000-ffff-ffffffffffff)
[10132]
[10132] Audio devices changed: (
[10132] “Lautsprecher (Realtek High Definition Audio(SST))”, isDefault=1
[10132] )
[10132]
[10132] Initializing new audio engine (exclusive 0)
[10132]
[10132] Starting audio engine…
[10132]
[10132] qrc:///MediaLibrary/TableViewArtworkImageColumn.qml:51:17: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovLzE3MzZFQTNCMURFNzVENTI=/smallImage
[10132] qrc:///MediaLibrary/TableViewArtworkImageColumn.qml:51:17: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovL0FCNTVBQzQzRDExMUQ0ODU=/smallImage
[10132] qrc:///MediaLibrary/TableViewArtworkImageColumn.qml:51:17: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovLzgyMjRCRTIyN0I5QjU2QUM=/smallImage
[10132] qrc:///MediaLibrary/TableViewArtworkImageColumn.qml:51:17: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovLzY0MjA5NUVEMzJDNzZDQTM=/smallImage
[10132] qrc:///MediaLibrary/MediaGroupCollectionView.qml:283:33: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovLzE3MzZFQTNCMURFNzVENTI=/largeImage
[10132] qrc:///MediaLibrary/MediaGroupCollectionView.qml:283:33: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovL0FCNTVBQzQzRDExMUQ0ODU=/largeImage
[10132] qrc:///MediaLibrary/TableViewArtworkImageColumn.qml:51:17: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovLzkwQkE5QzVDNjZCQTBDNUQ=/smallImage
[10132] qrc:///MediaLibrary/TableViewArtworkImageColumn.qml:51:17: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovL0JDNjIyM0EyODkxMEYyRDU=/smallImage
[10132] qrc:///MediaLibrary/MediaGroupCollectionView.qml:283:33: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovL0JDNjIyM0EyODkxMEYyRDU=/largeImage
[10132] qrc:///MediaLibrary/MediaGroupCollectionView.qml:283:33: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovLzgyMjRCRTIyN0I5QjU2QUM=/largeImage
[10132] qrc:///MediaLibrary/TableViewArtworkImageColumn.qml:51:17: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovLzhGMjYwMkI1RDVFQzlCQTQ=/smallImage
[10132] qrc:///MediaLibrary/TableViewArtworkImageColumn.qml:51:17: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovLzNENzAyMTExNDlEQjExNjM=/smallImage
[10132] qrc:///MediaLibrary/TableViewArtworkImageColumn.qml:51:17: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovL0FBNkJBMjc1MkFDNzFCN0Y=/smallImage
[10132] qrc:///MediaLibrary/MediaGroupCollectionView.qml:283:33: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovLzkwQkE5QzVDNjZCQTBDNUQ=/largeImage
[10132] qrc:///MediaLibrary/MediaGroupCollectionView.qml:283:33: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovLzhGMjYwMkI1RDVFQzlCQTQ=/largeImage
[10132] qrc:///MediaLibrary/MediaGroupCollectionView.qml:283:33: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovLzY0MjA5NUVEMzJDNzZDQTM=/largeImage
[10132] qrc:///MediaLibrary/MediaGroupCollectionView.qml:283:33: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovL0FBNkJBMjc1MkFDNzFCN0Y=/largeImage
[10132] qrc:///MediaLibrary/MediaGroupCollectionView.qml:283:33: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovLzNENzAyMTExNDlEQjExNjM=/largeImage
[10132] qrc:///MediaLibrary/MediaGroupCollectionView.qml:283:33: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovL0FCNTVBQzQzRDExMUQ0ODU=/largeImage
[10132] qrc:///MediaLibrary/MediaGroupCollectionView.qml:283:33: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovLzE3MzZFQTNCMURFNzVENTI=/largeImage
[10132] qrc:///MediaLibrary/TableViewArtworkImageColumn.qml:51:17: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovLzE3MzZFQTNCMURFNzVENTI=/smallImage
[10132] qrc:///MediaLibrary/TableViewArtworkImageColumn.qml:51:17: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovLzVEMzY5NTg0NTVBQjA3RTc=/smallImage
[10132] qrc:///MediaLibrary/TableViewArtworkImageColumn.qml:51:17: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovLzUxQjI5OUIyN0UwRjZFMTM=/smallImage
[10132] qrc:///MediaLibrary/TableViewArtworkImageColumn.qml:51:17: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovL0FCQjA5QzUwMjQ5MTQyNzk=/smallImage
[10132] qrc:///MediaLibrary/TableViewArtworkImageColumn.qml:51:17: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovL0ZENDdBNDkxMzQ0NzFCNzM=/smallImage
[10132] qrc:///MediaLibrary/TableViewArtworkImageColumn.qml:51:17: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovL0FCNTVBQzQzRDExMUQ0ODU=/smallImage
[10132] qrc:///MediaLibrary/TableViewArtworkImageColumn.qml:51:17: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovL0VBRDZDNjFERUEwRDU0RDM=/smallImage
[10132] qrc:///MediaLibrary/MediaGroupCollectionView.qml:283:33: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovL0ZENDdBNDkxMzQ0NzFCNzM=/largeImage
[10132] qrc:///MediaLibrary/MediaGroupCollectionView.qml:283:33: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovL0FCQjA5QzUwMjQ5MTQyNzk=/largeImage
[10132] qrc:///MediaLibrary/MediaGroupCollectionView.qml:283:33: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovLzUxQjI5OUIyN0UwRjZFMTM=/largeImage
[10132] qrc:///MediaLibrary/MediaGroupCollectionView.qml:283:33: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovLzVEMzY5NTg0NTVBQjA3RTc=/largeImage
[10132] qrc:///MediaLibrary/MediaGroupCollectionView.qml:283:33: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovL0VBRDZDNjFERUEwRDU0RDM=/largeImage
[10132] Could not store(Update) string. Error was:-25300
[10132]
[10132] qrc:///MediaLibrary/TableViewArtworkImageColumn.qml:51:17: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovL0FCNTVBQzQzRDExMUQ0ODU=/smallImage
[10132] qrc:///MediaLibrary/TableViewArtworkImageColumn.qml:51:17: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovL0VBRDZDNjFERUEwRDU0RDM=/smallImage
[10132] qrc:///MediaLibrary/TableViewArtworkImageColumn.qml:51:17: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovLzE3MzZFQTNCMURFNzVENTI=/smallImage
[10132] qrc:///MediaLibrary/TableViewArtworkImageColumn.qml:51:17: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovLzVEMzY5NTg0NTVBQjA3RTc=/smallImage
[10132] qrc:///MediaLibrary/TableViewArtworkImageColumn.qml:51:17: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovLzUxQjI5OUIyN0UwRjZFMTM=/smallImage
[10132] qrc:///MediaLibrary/TableViewArtworkImageColumn.qml:51:17: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovL0FCQjA5QzUwMjQ5MTQyNzk=/smallImage
[10132] qrc:///MediaLibrary/TableViewArtworkImageColumn.qml:51:17: QML Image: Image not found - Y29tLmFwcGxlLmlUdW5lczovL0ZENDdBNDkxMzQ0NzFCNzM=/smallImage
[7480] 13568 0000000000000000 ENTER: DllCanUnloadNow

Thank you, did that. As said, the crash happens reproduceable and always at the same time: Analyzing an iTunes playlist with 764 songs, that goes well until song 552, then the program crashes.

Greetings and thank you for helping me.