DJ PRO worked once but now crashes before starting always (win10)

hi i purchased dj pro on micrsofot stre as an app for win10x64 machine
its a lenovo i7 worked fine for some time,
now i tryed to open the app but it crashes on splash screen always.
tryed to deinstall and install but does not work.
also read about all topics and advisories in the forum. but couldnt find help in that.

please help!

Hi Roman,

thank you for your post and I am sorry to hear that.

Can you contact us via and send us a local crash dump following these steps:

  1. Open the Windows registry editor (Start > Run > type regedit.exe and press Enter)
  2. Make a Backup copy of the registry
  3. Navigate to following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting
  4. If it does not exist, create the following key: LocalDumps
  5. In this key, add the following values: 

 -Create STRING value DumpFolder with the following content: C:\test; (choose your location here). It is recommended, not to use the root folder. 
 -Create DWORD32 value DumpCount – assign 10 (decimal) to it 
 -Create DWORD32 value DumpType – assign 2 (decimal) to it 
 -Create DWORD32 CustomDumpFlags with 0 (decimal) in it 
6. R

Hi Cam,

Thank you very much for your email.

I’m so sorry to hear that.

In order to get this problem fixed, we need to know, what exactly is causing the crash. Therefore we kindly ask for your help: Can you send us the Crash Report? You can find it here:

  1. open “Console”
  2. go to “User Reports”
  3. select the latest djay Pro “.crash” file and attach it to this mail

I’ll pass the crash report internally to our developers so they can have a look at it.

We’re very sorry for the inconvenience.

ok thx

i have the same problem on macbook air. what do i do