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- Device model (e.g. 2020 iPad Air 4th Gen):
- Version of operating system *(e.g. macOS 18.3.2):
Hello
Does Anyone know why my Djey app frozen after playing more than half an hour?
This happens every time when charger is not connected.
I am connected to DDJ 400 through adapter USB c- USB a- hdmi.
This is not oryginal adapter from Apple.
Another strange is that when battery is fully charged to 100 %, and the charger is connected to adapter - DDJ 400 simply restarts over and over.
Hi @Mabram,
I’m sorry to see you’ve been experiencing this freezing issue!
So that we can better assist you could you please follow the steps below.
- Open the djay Pro for iOS app.
- In the top middle portion of your screen tap on the djay dashboard icon.
- In the lower right corner of the drop-down menu tap on the gear icon which will open djay’s settings menu.
- Scroll down and tap on “Contact Support”.
- The default iOS Mail app will pop up in which you will title your pre-written email “ATTN: NATHANIEL - Community - Djay app frozen” in the blank subject line.
Additionally, could you please write in the body of the email additional information as to what is happening with your DDJ-400?
Happily awaiting your reply. Have a good day!