Djay app frozen

Questions
1

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  • Device model (e.g. 2020 iPad Air 4th Gen):
  • Version of operating system *(e.g. macOS 18.3.2):
    Hello
    Does Anyone know why my Djey app frozen after playing more than half an hour?
    This happens every time when charger is not connected.
    I am connected to DDJ 400 through adapter USB c- USB a- hdmi.
    This is not oryginal adapter from Apple.

Another strange is that when battery is fully charged to 100 %, and the charger is connected to adapter - DDJ 400 simply restarts over and over.

3

Hi @Mabram,

I’m sorry to see you’ve been experiencing this freezing issue!

So that we can better assist you could you please follow the steps below.

  1. Open the djay Pro for iOS app.
  2. In the top middle portion of your screen tap on the djay dashboard icon.
  3. In the lower right corner of the drop-down menu tap on the gear icon which will open djay’s settings menu.
  4. Scroll down and tap on “Contact Support”.
  5. The default iOS Mail app will pop up in which you will title your pre-written email “ATTN: NATHANIEL - Community - Djay app frozen” in the blank subject line.

Additionally, could you please write in the body of the email additional information as to what is happening with your DDJ-400?

Happily awaiting your reply. Have a good day!