This is my second wedding in a row that DJAY has crashed on. Please help with a solution as this is becoming a huge problem
Here is my set up.
Numark iDJ Pro
2018 iPad Verizon 4G LTE IOS version 11.4.1
DJay version 2.8.23
Here is what is happening.
I was using the Verizon 4G LTE connection and had 4 bars (one less than full)
Songs load S L O W and eventually would not load at all
Songs play after being loaded, would stop randomly in the middle of the song
I eventually had to switch to all my internal songs an hour and a half before the end of the reception to finish the gig.
Please tell me how to fix this or what the problem is this is the second time I had to switch to internal to finish a gig. Thank you
I had a similar problem last year in Spain. I first thought it was a poor WiFi-connection, so the venue got me a cable - same probelm. When I got home to Sweden it worked.
With the latest update i did not have this problem anymore. (3 gigs in the last 2 weeks)
we are very sorry to hear that.
In order to get this problem fixed, we need to know, what exactly is causing the crash. Therefore we kindly ask for your help: Can you send us the Crash Report? It can be generated by following these instructions (Don’t worry, it’s really a straightforward process):http://www.ondemandworld.com/how-to-find-crash-logs/
Hi Lukas, I have the reports however there is a lot of data that I would need to email you.
Could you provide an email address so that I may send you all of the logs from my wedding date?
Hi Lukas, I emailed the logs to email@example.com