djay Pro AI on iOS will not load a song to the deck, gets stuck and has to be restarted.

[G_T]

Hello, we are having the same problem, using beatport for the songs and an iphone SE. Please can you help?

[Emily]

Hi @G_T,

Thanks for reporting this issue when using Beatport on the iPhone. As the bug reported on the other thread you posted on was for djay Pro for Windows and involved a specific file type, I’ve moved your post to this new thread so we can better look into the bug you’ve run into on djay Pro AI for iOS.

So we can take a closer look, could you please tell us the following:

1. Which OS version is running on your device?
2. Which djay version are you using? (If you are using an iOS/ Android device, please open the djay settings and scroll down to determine the version number.)
3. Please explain step-by-step the issue you are experiencing, what you expect to happen, and what actually happens.

Thanks in advance and looking forward to your reply!