Djay pro crash after hours of playing

Bug Reports
1

Yesterday for the third time this month my Djay Pro stopt playing music. Both times happened after 2 or 3 hours of playing. The music stops and after a few seconds I can start the same song again. But in the meanwhile the whole dance floor is looking angry at me… :slight_smile:

I use the latest version of djay Pro on a Macbook Apple M1 Pro (macOS Sonoma 14.4) with DDJ 1000 from Pioneer. Golden combination if you ask me. But these crashes scare me. I can not reproduce them but they happened three times in last three weeks.

2 Likes
2

Hi @DJHW, sorry to hear you’re experiencing this issue. By latest version, do you mean djay 5.2? To help us troubleshoot this crash, please submit an Official Support Ticket using the procedure below so the engineering team can review your crash reports in more detail.

  1. Open the djay Pro app on your Mac.
  2. In the top left corner of your screen, click on the portion of the menu bar that says “djay Pro”.
  3. In the drop-down menu, click on the button that says “Provide djay Pro Feedback”.
  4. Fill out the submission form that will pop up in your default browser and title your email “ATTN: MARIE – “The Title of your Community Topic” in the provided subject line.

As I won’t have access to you crash reports, I’ll consider this community topic closed for now and let the official support team take over from here. However, feel free to share any other details about your crashes here that you think will be helpful in diagnosing the issue. Thanks!

5

Thnx for quick reply. I’ve just send the mail.

6

You’re welcome @DJHW

7

Hi @Slak_Jaw :slight_smile:

I’ve also encountered 2 crashes in my last 2 performances (1 crash per party) with Djay Pro 5.2.4 after about 3 hours of performing.

My hardware:

  • Macbook Mini (2018) running macOS Sequoia (15.0.1)
  • Intel Core i7 processor
  • DDJ-FLX4 Controller

I’ve just sent across feedback via the official process (i.e. within the app). In any case, I’m posting here as well for others reference.

Btw, if there are logs (or a crash report) somewhere which I should send across, can you let me know where to find them?

Kind Regards,
Delios

8

Hi @Delios, thanks for the info. When you experience crashes, the best option is to submit an official support ticket like you did. They’ll be able to access or request your crash reports.

Do you have iCloud sync enabled for djay by chance? If so, I recommend that you first update to djay 5.2.5 then follow the procedure below:

  1. Quit djay.
  2. Make sure you have a backup of your djay Media Library.djayMediaLibrary file on an external drive or cloud service.
  3. If you have previously disabled iCloud for djay Pro in System settings, please make sure it is re-enabled for djay Pro.
  4. Open the app Terminal.app
  5. Run this command: defaults write com.algoriddim.djay-iphone-free CMCResetCloudKitState -bool true
  6. Launch djay

This will reset the CloudKit and clear up any issues related to iCloud sync.