Djay pro doesn't recognize Phase Essential in HID mode

Bug Reports
1

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  • Device model (e.g. 2020 iPad Air 4th Gen): Windows 11 PC AMD Ryzen 9700X
  • Version of operating system (e.g. macOS 14.4.1): Windows 11
  • Version of djay (e.g. 5.1.2): 5.6.2
  • Hardware/controllers used (e.g. Reloop Mixon 8 Pro): Numark Scratch, MWM Phase Essential, Pioneer DDJ-SP1
  • Hardware firmware version (e.g. 1.0.1): Phase essential hardware version 9.0
  • Please consider sharing a short video or screenshots to help clarify your issue

A) SUMMARY OF ISSUE:

  • Djay pro doesn’t recognize Phase Essential in HID mode. It works fine in Virtual DJ and Serato (no action required), and when I connect the Phase Essential to the USB port, no message appears at all, and there’s no “WIR” mode where internal, relative, etc. are listed (I have to activate DVS mode to be able to choose relative, absolute, or internal modes). I’ve tried changing USB ports, but it doesn’t help. Djay PRO completely ignores my connection to the Phase Essential. I tried running DJay Pro with administrator privileges but nothing helps. I have ASIO Numark Scratch selected as my audio device (that’s my mixer I use in internal mode). I tried switching to external mode, but it doesn’t change anything regarding phase.
2

Hi @Damian_Zbroinski, welcome to the Community! Please refer to the link below from the Phase support page and let me know if that helps.

3

Hello. Yes I did everything from this article.

I reinstalled my Windows completly and switched USB ports, and now it seems to work but i have another problem, but I will create new topic.

1 Like
5

Okay, thanks for the follow up @Damian_Zbroinski