Djay pro new update broke Beatport Login

Dave_French · February 13, 2023, 5:18pm

THANK YOU!!! This has been driving me mad for weeks!

Dean_Wagstaff · February 14, 2023, 5:14pm

Is there a forecast for a fix for this on iOS?

SimonGUK · February 14, 2023, 6:12pm

I solved that by deleting the app and reinstalling

Mister_X · December 5, 2022, 2:00pm

I can’t log in to Beatport/Beatsource when I’m in preview mode, every time after I click the log in button, nothing happened, no log in page. The only way that works is to delete the app from my iPad and re install it. But I’m tired of always doing this kinda back & forth, especially because I don’t wanna analyze all my tracks again and again! Any one have faced this kinda problem or have a solution for this? Is this some sort of bug of version 4.0.13? I have to wait for update to solve it?

Cam_A · December 7, 2022, 2:36pm

Hey @Mister_X ,

Thank you for reporting this here in the Community. Writing to confirm we are currently working on a fix.

In the meantime, could you please confirm if you experience the same with a different iOS or MacOS device, if you have a chance to test this? It’ll help us further clarify the nature of this issue.

We’ll be on the lookout for you reply. Cheers!

Mister_X · December 8, 2022, 2:02pm

No I don’t have another device😂

Cam_A · January 25, 2023, 12:19pm

Hey @Mister_X ,

Thanks for confirm and apologies for the late reply, as we continue tackling this issue and working on a solution.

In the meantime, could you please check that you have an active subscription here while you’re logged on the website:

Beatport: Subscription Plans :: Beatport
Beatsource: Subscriptions - Beatsource

Cheers!

kheidecke · February 1, 2023, 6:17pm

Hi there. I am having this exact same issue. It is to say the least, frustrating. I get a “You are in preview mode.”. When I click either Log In option it states “Login is currently unavailable”. I am currently experiencing this on my Macbook Air and iPhone. For some reason it is working fin on my iPad Air. I have an active subscription to Beatport.

Emily · February 7, 2023, 1:56am

Hi @kheidecke,

Thanks for reporting this, and sorry to hear you’re experiencing this issue on 2 of your devices!

Could you please tell me the following for EACH of your 3 devices:

Device Model
OS version running on the device
djay version currently running on the device

Could you please also share screenshots of the error messages you’re receiving, or a short screen recording of the problem, from your Mac and iPhone?

Thanks in advance for the additional information! I look forward to helping you further.

djsupe · February 14, 2023, 6:52pm

I am having a few issues.
There is a status bar above my Beatsource library that says:
“You are in preview mode. Tracks are limited to 1:30”

When I click the log in button, the following dialogue box appears:
“Login is not currently available. Please try again later.”

There is also another dialogue box with an embedded “Log in to Beatsource” button partially covering the library that says:
“For DJs who play everything. Millions of classics, new releases, and DJ edits. Curated playlists. Offline storage”

Same issue as above when I click the button.
Is this issue resolved yet?

MacBook Pro 13 inch M1 2020
MacOS 11.6.8
DJay Pro AI 4.1.5

Unfortunately, I cannot provide any screenshots or screen recordings due to privacy concerns.

Thanks in advance for your prompt response

Emily · February 14, 2023, 6:59pm

@Mister_X, @kheidecke, and @djsupe,

Just writing to let you know I’ve merged the bug report thread you opened or posted on with this already existing thread in our Community about the same topic. Any new updates from our team will be shared here with you all!

SimonGUK · February 14, 2023, 9:08pm

See my post above for the fix

jundog · February 23, 2023, 12:37pm

Fixed. Thank you! Great help