Djay won’t find any audio output.The list won’t even show when I click on it. How can I solve that?
Hi @ferri, and welcome to our Community Forums. Sorry to hear you’ve encountered this issue. I’ll be happy to help.
This is an issue that we’ve heard of from a few other users, but the method to solve it has been different depending on the unique case of the user. So that we can troubleshoot this issue together, I’ll ask you to try a few different things to see what might solve the issue for you.
First of all, could you please tell me if perhaps you have an app called “Nahimic Audio Software” (or something similar) installed on your computer? One of our users recently came across a similar issue, and he uninstalled this app, then uninstalled and reinstalled Djay Pro, and it worked properly. If this is the case for you, please let me know.
If the issue persists, the next action to try is resetting the app to default. To do this, please do the following:
If that doesn’t fix the problem, then could you please try the following:
Thanks in advance for your assistance in troubleshooting the issue. Please keep me posted after you give these steps a try!
Hi @Emily, thanks for the reply.
I don’t have the “Nahimic Audio Software” installed. I tried all of the other fixes and none of them workerd. And Djay won’t play any sound when using the samples as well.
I’m facing the same problem: no audio devices are selectable in djay Pro for Windows, it looks exactly the same as in OPs image. I do not have Nahimic installed and I did reset the app. Windows and all drivers are up to date. There are two different audio devices in the system (if I plug the USB sound card in, three) which do work with other apps/games.
Pretty glad I tried the demo first even though I have and like djay on Mac. Please advice on how to get the audio output working.
Sorry to hear you’re experiencing the same issue here. To investigate further, we’ll need to get some additional information from you regarding your specific setup. Could you please contact our Support Team directly at firstname.lastname@example.org and reference this Forum thread? Thanks in advance.
So I did write to your support the very next day. The answer after several days was: maybe we’ll get back to you… in a few weeks. This issue is known to Algoriddim for half a year now, yet it doesn’t seem to bother the management that the core functionality of the app does not work! A DJ app that is not able to play any sound is a bit useless.
So my money now goes to a competitor.