Enabling iCloud in settings causes djay to close

Questions
1

NOTE: Please use the search function above before posting to avoid creating duplicate topics.

  • Device model ( 2024 iPad pro M4)
  • Version of operating system : (IOS 18.1)
  • Version of djay : (5.2.4)
  • Hardware/controllers used : no hardware

Summary of the issue:
Turning on Icloud option in setting causes crash

How to reproduce the issue:

  1. open Djay pro
  2. open settings>icloud>turn on icloud option for djay,
3

Hi @Kevnice, please note that beta OS versions like iOS 18.1 are not supported. I recommend that you switch back to the official iOS 18.0 and let me know if that solves your issue. Thanks!

4

Hello! It’s been more than 10 days since my last reply. I’m going to consider this topic completed for now so I can focus on others. However, please feel free to respond and we can definitely revisit this. Thanks!

6

Steps to Reproduce Crash on Djay pro 5.5.2 on iOS 26.0.1

  1. open djay pro, load and play a song
  1. minimize djay pro
  1. open settings on ios device, go to iCloud>>Saved to iCloud>>see all>toggle djay app on or off

Result:
Instant crash

7

Hi again @Kevnice, to help us troubleshoot this crash, please submit an Official Support Ticket using the procedure below so the engineering team can review your crash reports in more detail.

  1. Open the djay app on your device.
  2. Navigate to Settings>Contact Support.
  3. Fill out the submission form and title your email "ATTN: MARIE – “The Title of your Community Topic” in the provided subject line.
  4. Please also include a link to this Community Topic so support can reference what we’ve discussed here.

As I won’t have access to your crash report, I’ll consider this community topic solved for now and let the official support team take over from here. However, I’ll keep this topic open in case other users experience the same issue. Thanks!

9

Here’s a video to reproduce

11

Thanks for the video @Kevnice. This is very helpful. I have created an official Support Ticket for you so our internal support team can take a closer look at your crash reports. I will let them take over from here so there’s not duplication of tasks and questions. Thanks!

12

Hi again @Kevnice, I believe our support agent has already shared this with you, but here it is again just in case other users have the same question.

The issue is not a bug but the expected system behaviour on iOS with every app. iOS will quit apps when these settings are toggled because there is no way to tell an app that the setting has changed. Thanks!

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