EQ Reset Issue on Track Load Denon SC Live

[Giacomo_Modenesi]

Hi Algoriddim Support Team,

I am writing to report a persistent issue regarding the EQ behavior in djay Pro for Windows while using my Denon SC Live controller.

The Issue

Every time I load a new track onto a deck, the EQ settings automatically reset to zero (neutral) in the software. This happens even though I have specific transition settings disabled.

Troubleshooting Already Performed

1. Settings Check: I have already gone into the settings and disabled/unchecked the option “Reset EQ, effects, and controls on track load.” Despite this, the EQ continues to reset.

2. Mixer Mode: I have attempted to switch between Internal and External Mixer modes. Even in External Mixer mode, the software EQ visualizers and processing seem to reset upon loading a new file.

3. Hardware Sync: I have ensured my Denon SC Live is running the latest firmware, but the software behavior remains inconsistent with my physical knob positions.

Environment

• Device: Denon SC Live

• OS: Windows 11

• Software: djay Pro (latest version)

This issue makes it very difficult to perform seamless transitions, as the audio profile jumps back to neutral as soon as a new track is loaded, regardless of where the physical hardware knobs are positioned.

Could you please let me know if this is a known bug with the Denon SC Live MIDI mapping on Windows, or if there is a specific configuration I should change to ensure the EQ “stays put” or follows the hardware’s physical position?

Looking forward to your help.

[Slak_Jaw]

Hi @Giacomo_Modenesi, welcome to the Community! thanks for the details about your setup and the issue - this is very helpful! With you controller connected, can you please share screenshots of your:

1. djay Settings>General
2. Settings>Audio Devices
3. If you are using Crossfader FX please share a screenshot of the CFX dropdown menu
4. Also, it would be helpful if you could share a short screen recording of this happening. Thanks!

EDIT: Please also note that the Denon SC Live is an Internal Mixer Mode ONLY device. Please navigage to the bottom of the djay Settings>Audio Devices and select Reset to Defaults to ensure the correct audio routing is applied for your device.

[Giacomo_Modenesi]

Hi, thanks for the reply! I’ve attached the screenshots you requested (General, Audio Devices, and Crossfader FX) along with a short video showing the issue. As you can see, the EQ keeps modifying itself automatically. I’ve also tried resetting the settings to default as suggested. I really hope to resolve this quickly because I have an event this weekend. Thanks for your help!

[Slak_Jaw]

You’re welcome @Giacomo_Modenesi. Thanks for the additional info. Please note that that knob is the Gain not the EQ. The EQs are 3 knobs to the right labelled High, Mid and Low.

If you do not want the Gain to change, please disable Auto Gain in the djay Settings>Sound.