Error code : 409 Access to file is temporarily not availablle

Bug Reports
1

NOTE: Please use the search function above before posting to avoid creating duplicate topics.

  • Device model IPAD 5th gen
  • Version of operating system (e.g. macOS 14.4.1): 16.7.11
  • Version of djay (e.g. 5.1.2): 5.3.2
  • Hardware/controllers used (e.g. Reloop Mixon 8 Pro): none yet

Summary of the issue:
I think since the last update? I have not been able to load apple music media onto the decks of the ipad version of djay. Previously this has not been a problem. I noticed there was a similar problem with a previous update which I think had error 400, where the library / streaming became unavailable for some time.

On the same ipad I can stream musci from apple music.
On my mac I can stream from apple music, and load and play files using Djay

How to reproduce the issue:

Have my ipad?

3

Hi @WarmFire welcome to the Community! Sorry to hear you’re experiencing this issue.

  1. Please log out of Apple Music streaming from within djay and any other standalone apps or browsers.
  2. Close djay.
  3. Perform a Forced Restart of your iPad: Force restart iPad - Apple Support (IE)
  4. After restarting, disable your VPN if you are using one.
  5. Launch djay and only log into Apple Music streaming from within this app.
  6. Retest, and let me know if you still get the same error.
4

Hello! It’s been a week since my last reply. I’m going to consider this topic completed for now so I can focus on others. However, please feel free to respond and we can definitely revisit this. Thanks!

6

Hi, I am using this app on my Windows laptop. It worked perfectly fine yesterday with Apple music. Today I kept getting this error each 2-3 songs. I did have Apple music open on my browser but I logged out of it. Any tips please? Thanks

7

Hi @Sruti_Ramnath, welcome to the Community!

  • Please log out of Apple Music streaming from within djay and any other standalone apps or browsers.
  • Close djay.
  • Perform a Forced Restart of your iOS device:
    1. iPhone: Force restart iPhone - Apple Support (CA)
    1. iPad: Force restart iPad - Apple Support (IE)
  • After restarting, disable your VPN if you are using one.
  • Launch djay and only log into Apple Music streaming from within this app.
  • Retest, and let me know if you still get the same error.
8

Hello @Slak_Jaw so I am not using an Apple device. I can still try to do this. But is it different for Windows? Thank you!

9

You’re welcome @Sruti_Ramnath. Instead of the Forced Restart step, simply reboot your Windows device. All other steps remain the same on Windows.

1 Like