hi, i dont know what happen, on my mac, im logged out of subscription and cant restore purchases, i only use djay on my mac, ipad nd iphone
A quick help would be nice, i have a gig in 3 hours
Thank you
A djay subscription is linked directly to your primary apple id, not the optional My djay Account you’ve shown in screenshot. Are you logged into your apple account used for subscribing to djay??
If yes,
Open you app store, and navigate to your purchased apps (or subscriptions), and verify you have djay subscription active. If so I would uninstall/reinstall djay afresh - in which case the subscription should auto-load itself. If expired, you can resubscribe.
Ensure you recall correctly the user id and password for your djay account (if you have ever created more than one, perhaps you have confused them now?).
I have no idea what “subscriber alias” is, but if it is about logging into djay account on another device, I would think the error message is clearly saying you’ve exhausted your limit. I think the limit is 5 devices.
What I would do
Look through and find all previous devices that you once logged in via djay and log those out from the respective devices.
If you have never logged into any other device other your 1 mac and 1 ipad, I am inclined to think someone has our email and password and has logged onto multiple devices with it.
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Yes to all of the above, i use my apple ID, and i have djay subscription, i have delete and reinstall, i have 3 devices with djay on it, also only 3 devices on my apple id
Take a screenshot of your subscription - like i shared above
Log out from My djay Account on all devices.
On MB Air,
- log out from My djay Account in djay as above
- uninstal djay - restart MBA
- reinstal djay from mac appstore. You should have your djay pro back, if not;
- open djay Preferences > My Djay and click “Restore purchases” Do Not bother at this stage to open My Djay account or log in
- Report back if not yest regained your subscription atleast on the mac
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I would be very careful signing in with echa1945mf@gmail.com.
It is possible you’ve made another My djay account using another email, and so echa1945mf is being rejected on account that there’s already a user linked to your subscription.
Hi @echa0361, and thanks @Armigo for jumping in. Well the good news for your gig is you don’t need to be signed in to My djay Account at all. That account is mainly for carrying a PRO subscription across platforms (iOS/macOS/Windows/Android). Your subscription is on your Apple ID and you’re only using Mac, iPad and iPhone — Apple already covers all three. That’s why PRO came back on the MacBook Air after the reinstall.
So on the iPad and iPhone, just do: Settings > My djay > Restore Purchases. Leave the account sign-in alone — you’ll have full PRO without it.
The “Error Creating Subscriber Alias” message looks like it’s coming from the account/subscription service rather than from anything on your device, so there isn’t much to clear locally. Please send it to support@algoriddim.com with your Apple ID email and both screenshots so they can check your account record directly. In the meantime I’d hold off on further sign-in/sign-out or uninstall/reinstall rounds — they’re unlikely to help here.
I hope that helps, and good luck with the gig!
Thanks slak and @Armigo i will dive in deeper after tonight, i got 3 gigs line up and just start the first
I have sent an email to support also
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Just to answer i never made any other djay account with this email (my apple id email) im only on my 2nd year with djay , never use it before this
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