error uploading tracks

why is the Djay ai pro not uploading title tracks

Hi @Jam,

Thanks for posting in our community. Could you please tell us:

  • What music library are you using?
  • What error message are you getting when you try to upload a track?
  • What iOS/macOS version are you running?
  • What types of files is your library composed by?

Hope to hear from you again.

Im using big sur os and it keeps giving me error message when trying to use tracks from tidal

Hi @Jam,

Could you please attach a screenshot of the error you’re getting when loading a TIDAL track?

Thank you in advance for your time.

Hi @Jam,

Thanks for uploading the screenshot of the error message.

Do you always receive this error message when you try to load a TIDAL track?

Could you please tell us in what country you are located?

Do you use any VPN service, special firewall or similar?

Are you able to play TIDAL tracks directly from the TIDAL App or Browser?