Hercules DJControl Mix Ultra hot cue bug

Bug Reports
1

Samsung S25:
Android 16:
Djay 5.5:
Hercules Dj control mix Ultra:

A track for which I’ve already set the hotcues, when loaded into the deck, has the LEDs randomly active or inactive, even though the hotcues I set are active and working.

Load a new song, set the hotcues and all goes well and the leds are active for the hotcues setted. After that if I close the app, restart the phone or simply load the song another time in the same deck or the other, the led of the hotcues will be randomly active, not showing the exact position of the active hotcues. This happens only on the console, the app instead works perfectly and shows the exact hotcues

example: I set for a song the hotcues 1-2-3-4 and they are active and the led is on, load the same song on another deck and randomly the led is active only on 1 and 4 but if you press 1-2-3-4 are all working

I dont have a PRO account, only free at the moment and I am logged in
No other devices are trying to connect with the controller, only paired with my phone

1 Like
2

Hi @bixi88, welcome to the Community! Sorry to hear you’re experiencing this issue. Since this sounds repeatable, can you please capture and share a short video of the issue to help clarify what’s happening? Thanks!

2 Likes
4

I want to say that with usb otg connection just tried and it works as suppose. The problem shows up only when on bluetooth

5

Thanks for the video and additional info @bixi88. I’ve passed this onto our hardware team to see if they can reproduce this. I’ll report back when I have news.

7

Thank so much, I love this controller and I hope you guys will solve it

8

Hi @bixi88, sorry for the delayed reply. Our hardware team was able to reproduce this issue and is investigating further. I will share more news here when I have it. Thanks!

9

Glad to hear this from you guys. I still love the controller and I am using it via usb c for now. Hope this can be fixed soon! :heart:

10

Good to hear you have a usable workaround in the meantime.

11

I have the same issue please fix the bug

12

Thanks for sharing @Alex_B1. Can you please provide full details of your setup? Thanks!

Device Model (ex. 2020 iPad Air 4th Gen):
Version of operating system (ex. iOS 17.3.1):
Version of djay (ex. 5.1.3):
Hardware/controllers used (ex. Reloop Ready):
Hardware Firmware Version: