Hercules Inpulse 300 not working after firmware update

Bug Reports
1

MacOS

I’ve been using the controler Hercules Control Inpulse 300 for years with Djay, but after downloading a new firmware for the controller the channel 1 stopped working. The music reproduces in fits and starts, with difficulty. The channel 2 works properly though.

The issue only appears when using this controller (tested) and I wasn’t able to solve it. I have reinstalled the firmware, I have reinstalled Djay, I have bought another Hercules Control Inpulse 300 and the problem persists.I contacted with Hercules but they didn’t give me any useful solution.

I haven’t find anybody with the same problem making a search through Internet. Any recommendations about what can I do? Is buying another brand controller the only solution ?

Thanks for your recommendations.

3

Hi @Penumbra, what version of macOS and djay are you using? I recommend you try a different, high quality, USB cable, preferably with dual ferrites. Please also try a different USB socket on your Mac.

4

Thank you. I have already solved it. It was due to an interference provoked by an interface connected to a socket placed close to the controller table. After installing the new firmware the Hercules controller looks to be more sensitive to this kind of issues. Strange but true and tested. Removing this interface connected to the socket it didn’t happen anymore.

1 Like
5

That’s great news @Penumbra. Thanks for the follow up. A USB cable with dual ferrites and high quality shielding should help with interference issues. Glad you were able to figure it out.