Hercules Inpulse 300 not working after firmware update

Bug Reports
1

MacOS

I’ve been using the controler Hercules Control Inpulse 300 for years with Djay, but after downloading a new firmware for the controller the channel 1 stopped working. The music reproduces in fits and starts, with difficulty. The channel 2 works properly though.

The issue only appears when using this controller (tested) and I wasn’t able to solve it. I have reinstalled the firmware, I have reinstalled Djay, I have bought another Hercules Control Inpulse 300 and the problem persists.I contacted with Hercules but they didn’t give me any useful solution.

I haven’t find anybody with the same problem making a search through Internet. Any recommendations about what can I do? Is buying another brand controller the only solution ?

Thanks for your recommendations.

3

Hi @Penumbra, what version of macOS and djay are you using? I recommend you try a different, high quality, USB cable, preferably with dual ferrites. Please also try a different USB socket on your Mac.