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Device model : MacBook Pro 16 inch 2023, M2 chip, 16 GB Memory
Version of operating system (e.g. macOS 14.4.1): macOS 13.3.7
Version of djay (e.g. 5.1.2): 5.2.5
Hardware/controllers used (e.g. Reloop Mixon 8 Pro): Pioneer DDJ 400
Summary of the issue:
I use Serato with my Pioneer DDJ-Rev 7, and Djay Pro with my Pioneer DDJ-400.
The reason is because Djay doesn’t support jog wheel wave forms on the Rev-7. So I set/prepare my crates in Serato, and the exact crates appear in Djay Pro in ‘my crates’. This suits me perfectly.
Every time I go to ‘My Crates’ in Djay Pro, an error arrises ‘Your Crates Library contains items that are located in folders that djay does not have access to.’. And a blue Botton ‘Allow Access’ appears. Note that this doesn’t affect my crates, I still have access to all my crates and songs and can play them no problem, even without allowing access. It’s just an annoying warning, that’s all.
After allowing access to the required “Users’ folder anyway, and then removing the warning sign, if I ever go out of ‘my crates’ (for instance into Apple Music) and back into 'My crates”, the warning sign appears again. Every time, no matter how many times I 'Allow Access to the ‘Users’ folder.
My question is: How do I prevent the warning sign for appearing every time I go out and back into ‘My Crates’ folder?
Hi @DJRedwood, can you please share a screenshot for which path(s) djay is trying to get permission for when you click the “Allow Access” button? There is probably an unusual path being generated. Thanks!
Hi @DJRedwood, it’s possible you have tracks in your Serato library that are under multiple user names on your Mac. That’s probably why the /Users path is shown. You could try and find these greyed out tracks in djay and then figure out where those files are and move them under your main Mac user or remove them from your Serato library. I hope that helps!
Hello! It’s been a week since my last reply. I’m going to consider this topic completed for now so I can focus on others. However, please feel free to respond and we can definitely revisit this. Thanks!
I am having the same issue but the folder /missing it’s asking me is nowhere to be found is there a way to fix this? Please see screenshot of the folder the app is unable to access. I cannot import any crates because of this issue as the message keeps showing up. Please help! I’ve searched everywhere online but still unable to find a solution. At this time I am unable to use this feature!
Hi @Apa, welcome to the community! Can you please provide more details about your setup?
Device Model (ex. 2020 iPad Air 4th Gen): Version of operating system (ex. iOS 17.3.1): Version of djay (ex. 5.1.3): Hardware/controllers used (ex. Reloop Ready): Hardware Firmware Version (ex. 2.7):
Have you tried searching for this folder on your device outside of djay?
Thank you for responding! I found the culprit! It was on Serato on another device. There was a track missing but the /missing folder can’t be found. At first I couldn’t delete the missing file but found a way to delete it from the crate collection by unchecking iTunes from Serato settings. Now I can import without issues!
