How to Move djay Pro Windows License to new PC?

Hi there, I bougnt a new pc and I would like to instal DJAYPRO on it and Microsoft Store recognize that I bought the software but when I install it on my computer, I don’t have the licence…
Help please.

Hi @Pascal_Bouissou, please make sure that you log into your djay Pro account using the same email address and password as on you old PC.

I can’t, I made the error to connect with my Google account and now I’m
stuck

Hi @Pascal_Bouissou, please refer to the attached links and let me know if you’re able to resolve your issue:

  1. Find and install your Microsoft downloads from Microsoft Store - Microsoft Support
  2. https://help.algoriddim.com/hc/en-us/articles/10978179084188-How-do-I-manage-my-djay-Pro-subscription-on-Windows
  3. https://help.algoriddim.com/hc/en-us/articles/10980163205532-How-do-I-purchase-a-PRO-subscription-for-djay-Pro-on-Windows

It doesnt work.
I can’t connect with my account because it said that my email is used with
an other connection mode…
How can I do ?

Pascal Bouissou
06 10 71 88 61

I can’t, I made the error to connect with my Google account and now I’m
stuck

I don’t have any other suggestions at the moment. I’m waiting to hear back from the engineering team as to what other options might be available.

In the meantime, you could try uninstalling and reinstalling the app to see if your login credentials are reset.

Thx.
I think I get the solution. I Saïd that I forgot my password and I could
get my account back

Thx.
I think I get the solution. I Saïd that I forgot my password and I could
get my account back

Thx.
I think I get the solution. I Saïd that I forgot my password and I could
get my account back

Hi @Pascal_Bouissou, were you able to recover your Google account password?