I ham having the same issue. I just updated windows 05/16 and I can’t sign into the windows app with my account nor start a free trial. I get the “An internal error has occurred.” message for either one.
Hi @falkien, welcome to the Community! Sorry to hear you’re experiencing this issue. Regarding the “An internal error has occurred”, it’s possible this is being caused by internet blocking in your country. Please try logging in again with a VPN, and if that doesn’t work please send a video of the login process. Thanks.
This works on my other PC, this is just when I install it new on this one.
Thanks for the additional info @falkien.
- Did you download the latest version of djay from the Official Microsoft Store?
- Is your laptop set to a different country/region than your other one?
- Are you using antivirus software?
The same disaster has also happened to my Windows computer. this report is founded in May, but now in August its still here, you need to argue the engineer to fix it immediately or we couldnt subscribe the djay pro for sure!
Hi @Ringo, welcome to the Community! I’m currently out of the office so I’ve submitted an official support request on your behalf. In the meantime, can you please share the complete details for your setup?
- Device Model (ex. 2020 iPad Air 4th Gen):
- Version of operating system (ex. iOS 17.3.1):
- Version of djay (ex. 5.1.3):
- Hardware/controllers used (ex. Reloop Ready):
- Hardware Firmware Version:
- What country are you in?
the newest version of djay on my win11 laptop in china. the same slogan with bro@23_pun:an internal error has occurred. damn it.
this floor
I’ve sorted this out; my solution was to run it as administrator.
