I can’t log into djay on PC

Bug Reports
1

I try to log in but it says”An internal error has occurred ”
I’ve tried all the ways to solve this problem.including using VPN and changing my network settings,but nothing happened
I am in China,I am not sure that this problem whether relates to my region
In a word,now I’m desperate and dont know what to do.plz fix this bug

Windows 11

2

Hi @ShaoXuan_Luo, welcome to the Community! Sorry to hear you’re experiencing this issue. Can you please confirm if you have already successfully created a djay account and have purchased a subscription? I need to know if you are having issues logging in or if you’re having issues creating an account. Thanks.

4

Hello! It’s been a week since my last reply. I’m going to consider this topic completed for now so I can focus on others. However, please feel free to respond and we can definitely revisit this. Thanks!

6

I’m from China too, and I’m also experiencing the issue of being unable to log in.It keeps spinning in circles.

1 Like
7

Hi @23_pun,

  1. Can you please provide more details about your setup?
    Device Model (ex. 2020 iPad Air 4th Gen):
    Version of operating system (ex. iOS 17.3.1):
    Version of djay (ex. 5.1.3):
    Hardware/controllers used (ex. Reloop Ready):
    Hardware Firmware Version (ex. 2.7):
  2. Can you please try logging in from another device like an Apple or Android phone?
10

Downloaded on Windows, the version is Windows Enterprise LTSC with the build number 21H2.The software is the latest version just downloaded from the Windows Store, I can’t find where to check it. it can log in on my macbook.

11

Thanks for the additional information @23_pun. I have shared this with our engineering team for further review.

12

Hi again @23_pun, could you please share a screen recording of the whole login process so we can see where in the process the error occurs? Thanks!

13

1 Like
14

It’s in chinese, log in and subscribe

1 Like
15

image
image664×537 23.4 KB

1 Like
16

Thank you @23_pun, I shared this with our engineering team.

17

yes，i created the account on ipad and log in it on ipad successfully ，but have issue in logging only on pc

1 Like
18

朋友，你解决了吗？好几周了这个问题……..