- Device model : windows 10 desktop computer
(djay pro application that I downloaded from microsoft store)
problem: (please read)
I can play any music by connecting to the library with Apple Music, my problem is that I transferred my songs from Apple Music to iTunes Music, I also opened the XML setting for libraries, I achieved the synchronization in the steps you gave, from the library in the DJAY Pro application.
When I select the local music section in iTunes, the songs and lists appear, but when I put them on the decks and load them, I get the (COULD NOT LOAD TRACK) notification and the song never plays. I made every setting, deleted the djay pro application and restored it. I deleted the songs in iTunes and restored them. I deleted iTunes and restored everything. I tried but the songs and lists appear but the songs do not start or play, please help me solve the problem.
Hi @Can_Kolday, when creating new topics, please do not forget to answer the questions in our template with specific details about your setup not just “iPad” or “Latest Version”. This helps all of our community moderators to provide the most effective support to users with the utmost efficiency. Thanks!
Device Model (ex. 2020 iPad Air 4th Gen):
Version of operating system (ex. iOS 17.3.1):
Version of djay (ex. 5.1.3):
Hardware/controllers used (ex. Reloop Ready):
Hardware Firmware Version (ex. 2.7):
When you say you transferred you songs from Apple Music to iTunes Music, are you referring to the Apple Music Streaming service or songs that you purchased through Apple Music and downloaded onto your device? Thanks!
I think it is the Apple Music Streaming service. When I downloaded iTunes to my computer and logged in with Apple, the lists and songs were automatically uploaded to my iTunes music library due to the sync the songs I made from Apple setting. I turned on the xml setting and in the djay pro application, local music, that is, these lists and songs are visible in the iTunes section, as I said, only The songs do not start or play, it says could not load track
(Note: I have checked that Windows, DJAY PRO application, iTunes and Apple Music, everything is in the new version with the latest updates)
I believe the issue is that your songs are not properly downloaded to your internal drive. Please open the Apple Music / iTunes app and make sure there is a grey downloaded symbol shown at the right side of your songs and not a Cloud symbol.
I can’t see this from windows
The songs have been downloaded and are playing but not in the djay pro application.
Hi @Can_Kolday, thanks for the additional info. I have passed this onto our engineering team to see if they can replicate it and offer any suggestions.
Hi again @Can_Kolday, please try to ctrl/right-click on a song and select “Show in Explorer”, and then drag the song from the Explorer onto a deck in djay to see if that works. Thanks!
1 Like
Hello! It’s been a week since my last reply. I’m going to consider this topic completed for now so I can focus on others. However, please feel free to respond and we can definitely revisit this. Thanks!
