The problem seems to be the right, middle edge area on the iPad. If you hit that area the program will shut down. It’s the search, sort, circle with 3 dots area with the Music. I hit the black area on the right edge of the iPad and the program shutdown. I tested it today and it kept doing it
It seems an update was released today. It says various bug fixes so, I am not sure if this issue has been fixed in the new update. I have not had a problem using the iPad because I haven’t updated it for a while and little afraid to do the update now after reading this thread. Can the
Staff here perhaps give us an update.
And yes that sometimes is the problem/risk when you update…
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Now even more afraid to update. Will monitor this thread until we get a response from Djay
Just to be clear,
I have updated to the latest version and although l can’t confirm if the problem has been resolved as l haven’t tested it for long enough,
I can confirm that so far l haven’t seen any noticeable glitches with the iPad,
Mac users in a different thread are complaining that the waveforms have shrunken with the latest update…
Hey folks,
Thanks for promptly reporting this and apologies for any related inconveniences.
For those of you who keep experiencing this, please send us a message from within the djay app, following the steps below, so we can take a closer look and investigate:
- Open the Settings
- Scroll down to the Support section and tap “Contact Support”
- Include “Community 18830” in your message, so that we know you are reporting the same as what’s being reported in this thread
- Provide a brief (or detailed, if needed) description of what you were doing with the app by the time you experienced this issue
Thank you, we look forward to hearing from you!
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I always use the app on full screen (middle), Wi-Fi, Bluetooth off, and no other app open. So I have no idea why the app just shut down. And it’s never happened in the last 11 months.
Hi there and thanks for the swift update. Would you advise us not to update In the interim?
Hi everyone, thank you all for your feedback. We had one more question to ensure this is 100% fixed in the next update. Did everyone who encountered a crash in version 4.1 use a MIDI controller with a jog wheel, and did you by any chance touch the jog wheel around the time when the app closed (if you remember)?
Also, if you haven’t already please do send use a message via the app (as described above) so we can take a closer look at the specific crashes you encountered.
Thanks again!
Thanks for the attention, Anders. I was using a DDJ-SB3, but I don’t remember if I touched the jog wheel or not. Certainly possible. Also just replied with this info in my support ticket (#171860).
I have an important gig on Saturday. Could someone share a recent, previous version 4.0.xx? In case the bug fix update doesn’t drop this week I would really like to downgrade to a version I know is stable.
TIA,
-Adam.
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Hey everyone,
I have been using this app since 3 years, I mean all the good stuff I experienced and now this super crash….please share if anyone has found the fix
I also have a gig this Saturday too and would like to know the same thing as well.
I have same problem but crashed 5x … pls release some hotfix or fast update, its horrible feeling djing like that 
They released 4.1.1 yesterday
I know thank you, I wrote it last night and it was waiting for approval from the admin. I have another gig tomorrow night, so I hope everything will be ok.
Unfortunately, this won’t help you all right now, but I’ve been in the exact same boat with djay updates in the past. I’ve been burned with crashes during important gigs or felt the stress of an upcoming gig with major djay bugs. Algoriddim has no way to rollback to older versions of the software. This has been asked for many times in the past and I don’t expect the answer to change anytime soon. So now before updating to the newest djay version I always do the following:
- I perform a full backup of my iOS device via iTunes/Music to my laptop (or Time Machine for macOS). Sometimes I even copy the iOS backup file to a USB to ensure it doesn’t get accidentally overwritten. Do NOT rely on iCloud backups alone, because these are often automatically overwritten without you realizing. Now if I have an issue with djay I can roll back to a previous iOS backup.
- I turn OFF automatic app updates so I can control when I want to update djay.
- I never update if I have an important gig in the next 2 weeks.
- I test out the new djay version on my iPhone or MacBook first to see if there are any issues before updating my iPad. I never update all of my devices at the same time.
- Only after I have tested on my iPhone and/or thoroughly read people’s experience with the latest version on here, do I consider updating.
- If you make money DJing or consider it your profession, it’s your responsibility to take control of the situation to mitigate risks. It’s just like planning for “what-if” scenarios in your live gigs. Be prepared and have a backup plan.
- Unfortunately, bugs are a part of software. Ideally Algoriddim would do a better job of beta testing first, but you have to remember this is a small company, not Pioneer. They don’t have the same resources. This software is used with a large variety of DJ hardware, iOS, macOS, Windows and Android devices with different OS versions. Testing every last combination of configurations is simply not feasible so bugs sneak through. Thankfully they have recently expanded their user Beta Test program so hopefully major bugs will be reduced going forward.
Anyway, hopefully this helps you in the future to take control and avoid most of these situations.
3 Likes
There is the new update out which claims to fix the problem of the app crashing. Question is should we update?
If you’re already on 4.1 and are experiencing a major bug, then I would definitely update to 4.1.1.
Still 2 or 3 versions back on the main iPad but up to date on the iPhone
