Installed new update and can’t load SoundCloud tracks - server error 503 and 504

Bug Reports
1

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App: djay 5.2.3 (59923)
Device: iPad13,19
Language: English
MIDI Devices:
OS: iPadOS 17.6.1 (21G93)
Product: pro_loyalty_3.yearly-Paid-Active
User ID: $RCAnonymousID:00bdb35d8a0e43108aaaba740305672e

Summary of the issue:

How to reproduce the issue:

1 Like
2

Similar issue just stated this morning, very concerning as I have a gig tonight and two upcoming ones next week!

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3

Mine is for Soundcloud.

4

Same, my library is routed through SoundCloud

5

Same here for SoundCloud. Very concerning!

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6

Hi @Carla_Spence and @Mmarvin, please try the following:

  1. Log out of SoundCloud from within djay
  2. Log out of the SoundCloud app and all browsers.
  3. Close djay and the SoundCloud app
  4. Please close djay and follow the procedure below to perform a Forced Restart of your iOS device:
    A. iPhone: Force restart iPhone - Apple Support (CA)
    B. iPad: Force restart iPad - Apple Support (CA)
  5. After rebooting, only open djay and then log back into SoundCloud from within djay only.
8

Will logging out on the djay app delete all my saved playlists in the “my library” tab?

9

its working thank you.

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10

No it doesn’t, I do it all the time, however I didn’t log out of the app, i just logged out of Soundcloud.

11

You’re welcome @Carla_Spence

13

Hello
Thank you for solving the apple music connection problem 2 days ago.

Since I installed the last Djay Pro update on my phone, I cannot connect to my soundcloud playlists anymore on my iphone.

I am stuck on this web page

When I click on “connect” nothing happens.

It works perfectly on my mac.

Please help. Thanks

14

IMG_7CA6B6AAE3C2-1
IMG_7CA6B6AAE3C2-11170×2532 103 KB

15

I also tried disconnecting everything and force-rebooting but no success.

ok solved. I copied the page link into safari instead and it connected. Firefox has a problem.

1 Like
16

Hi @touchnez, glad you figured it out. Thanks for sharing.

17

Hiya, I am having the same sort of problem. I am trying to use my SoundCloud on my djpro on my iPad or laptop but it seems to have deleted my songs on my playlist or just not loading

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IMG_56711284×2778 184 KB

18

Oh I also lost songs on my playlist and my listening history