Internal error - Spotify

Bug Reports
, , ,
1

Djay App Version 5.6.3

Spotify Version 9.1.30.1993

Device: Pixel 8 Pro

Operating System: Android 16

A) SUMMARY OF ISSUE:

  • Whenever I try to load a song through Spotify I get and internal error and the song doesn’t load.

B) DETAILED STEPS TO REPRODUCE:

  1. Tap load a track

  2. Select Spotify

  3. Select song in spotify

C) EXPECTED RESULTS:

  • Song plays

D) ACTUAL RESULTS:

1 Like
3

Hi @Ajeezy6, welcome to the Community! Sorry to hear you’re experiencing this issue. Please refer to the linked help article below and let me know if this helps or not. Thanks!

4

I have also received this error since the new update on iOS…

1 Like
5

Hi @Krumagon, welcome to the Community! Please see the topic that I linked above and let me know if that helps or not.

6

I have read the article and followed the steps without resolution.

1 Like
7

Hi. Windows 10 and ios user here, latest djay pro on both. Running into the same issue since the latest update. Signs pointing towards a backend error. Have tried all resolutions without a fix.

1 Like
8

Hi @Krumagon and @Keegan_Smith,

  1. Can you please confirm which country you are in?
  2. Please confirm that your Spotify Premium subscription is up to date and valid.
9

USA and yes Spotify premium is current and working just fine

10

Thanks for the additional info @Krumagon. Are you experiencing any other network related issues? We reached out to Spotify and they are not seeing anything unusual on their end so they suspect it could be a broader network issue.

11

No other network issues on my end. I have AT&T and it has been fine. I have also tried the Djay app on WiFi with the same issue.

1 Like
13

Okay thanks @Krumagon. I’ve been testing for several hours on my setup and the same with our engineering team. So far, everything is working as expected on our end.

14

Hello everyone, I’ve sent you each a DM so you can share your Spotify Profile links. This will help our engineering team to investigate further to see if there is any commonality with your accounts and a specific reason for this issue. Thanks!

How to share Spotify Profile Link:

  • Please open the Spotify App → Go to your profile → Tap “Share” → Select “Copy Link”

image
image1711×923 70.3 KB

image
image796×1222 100 KB

15

Hello again everyone. Can you all please double check your Spotify subscription tier? We have had some reports of users that were downgraded from the Premium Tier to the Basic Tier without realizing it. We are investigating this further and will let you know when we have any updates. Thanks!

16

Why this change all of a sudden? We have a basic family plan and have never had an issue using the app.

17

Thanks for confirming your plan @Krumagon. We are investigating this further with Spotify and will share more news when we have it. In the meantime, if you could share your Spotify Profile link in a DM as instructed above that would help with our troubleshooting. Thanks!