iPad crash after 3hrs of playing

Bug Reports
1

On Friday I played from djay via my iPad pro m4 (512GB/8GB Ram, not cellular) + reloop mixtour pro. On newest version od djay. And ios 18.6. I played only from my files (no streaming), I was not connected to wifi, I had do not disturb mode set. iCloud for djay is turned off. Even so, unfortunately, after about 3 hours of playing, the application started to crash on its own until it stopped refusing to load songs and I had to hard restart it. After the restart, it worked without problems for about 3 hours and then did it again. According to the GPT chat, I read that this may be caused by poor RAM optimization for the application in question on the iPad.

Does anyone have the same problem?

PS: On Saturday I played via MacOs and the application did not have this problem - it worked stably all evening. So I think it is only an iPad problem.

Thanks for help

3

Hi @Djslepi, welcome to the Community! Sorry to hear you’re experiencing this issue.

  1. Did djay actually crash and close or did it only lock up?
  2. Are you running the latest Mixtour Pro firmware from Reloop?
  3. Was your iPad connected to power with your original Apple charger/cable and was it charging normally?
  4. Was you power adapter plugged into an extension chord or poor quality power bar?
  5. Please confirm exactly how you connected everything to your iPad and Mixtour Pro (some photos would be great).
  6. Are you using high quality USB cables with dual ferrites?
  7. Was it hot at the venue and did you notice if your iPad was over heating at all?
  8. Were you running any other apps in the background?
  9. Did you have Bluetooth enabled on your iPad?
4

Hi man. Thanks for respond - this is my answers.

Hi @Djslepi, welcome to the Community! Sorry to hear you’re experiencing this issue.

  1. Did djay actually crash and close or did it only lock up?
  • When start lag then i restart app and
  1. Are you running the latest Mixtour Pro firmware from
  • Yes, newest firmware of djjay and firmware mixtour pro. Newest Ipad OS. (18.6.2)
  1. Was your iPad connected to power with your original Apple charger/cable and was it charging normally?
  • not original charger - from charger to mixtour pro and from mixtour pro to ipad.
  1. Was you power adapter plugged into an extension chord or poor quality power bar?
  • yes normal extension chord - but charges normally.
  1. Please confirm exactly how you connected everything to your iPad and Mixtour Pro (some photos would be great).
  • give me a email pls - i will send to you photo
  1. Are you using high quality USB cables with dual ferrites?
  • for charging mixtour i use 100W USB-C 4 cable and for data original samsung usb-c cable.
  1. Was it hot at the venue and did you notice if your iPad was over heating at all?
  • no
  1. Were you running any other apps in the background?
  • no
  1. Did you have Bluetooth enabled on your iPad?
    -yes BT on, Wifi off
5

You’re welcome @Djslepi. You can upload your photos directly here. No need to email them.

  1. I recommend that you connect your original Apple iPad charger and cable to the Mixtour Pro.
  2. I would also try a different, high quality USB-C cable with dual ferrites between the Mixtour and your iPad. Personally, I use the Chroma Cables from DJ TechTools.
  3. Also turn off Bluetooth when DJing. You don’t want something like your AirPods trying to connect during your set and altering your audio routing.
6

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BT was on but nothing was connected. My power adapter has same protocols as original one. I will try another cable from reloop to ipad. But i think its something wrong with app. Other apps hasnt got this lagging problem

7

It’s hard to tell from the photo, but that USB-C cable from the iPad to the Mixtour looks pretty thin and low quality. I would definitely try testing with a properly shielded cable.

8

I will try another cable. But personally i dont think cable is problem because 3 hours djay works without any issue and than start slow and lag until djay is unable to use.

But thank you so much for help! :slight_smile:

9

You’re welcome @Djslepi. Can you please also confirm if you have iCloud Syncing enabled in the djay settings?

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10

I just used the same hardware (iPad Pro M4, Mixtour Pro) to provide sound for a private birthday party over the weekend, with a Wi-Fi connection, local music, and streaming. There were no problems whatsoever during the entire 10 hours. So I don’t have any good ideas about what your problem might be, but I think it’s due to the individual setup and not the iPad in general.

1 Like
11

wrt Chris an example of “Black Swan Fallacy” ?