Issues with Hercules DJControl Mix Ultra

Questions
1

Running latest Djay version 5.2.8

Problems

  1. After the deck is touched, the song stops. Like a backspin or just stopping the song totally stops playback and I have to hit play again. When I do, the song starts for a sec and then stops again. Only after hitting play for a second time does the song start.

  2. If two songs are loaded but not playing, and a filter, crossfader or just playing around with any knob will make the song start playing again. It is really random.

iPad Pro 2020 12.9 4th Generation - iOS 18.3

3

Hi @djcaliente, welcome to the Community! Sorry to hear you’re having issues with the DJControl Mix Ultra.

  1. Please close djay, turn OFF the Mix Ultra and follow the procedure linked below to perform a Forced Restart of your iPad: Force restart iPad - Apple Support
  2. After rebooting, go to your Bluetooth settings and make sure no other devices are connected to your iPad.
  3. Close all other applications on your iPad.
  4. With your Mix Ultra turned OFF, first launch djay, then turn your Mix Ultra and pair it again.
  5. If this doesn’t solve your issues, can you please try to capture a short video of the issues, upload it to your Google Drive/Dropbox, enable sharing permissions, then share a link to the video here? Thanks!
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4

Yes!! That worked, thanks!

2 Likes
5

You’re welcome @djcaliente. Happy to help!

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