iTunes integration not working (Windows 11)

Bug Reports
1
  • Device model (e.g. 2020 iPad Air 4th Gen): Surface Pro 11
  • Version of operating system (e.g. macOS 14.4.1): Windows 11 25H2 (OS Build 26200.8039)
  • Version of djay (e.g. 5.1.2): 5.6.3
  • Hardware/controllers used (e.g. Reloop Mixon 8 Pro): Pioneer DDJ-REV1
  • Hardware firmware version (e.g. 1.0.1): Unsure. Stock.

A) SUMMARY OF ISSUE:

  • iTunes playlists folders do not allow expanding. The list simply duplicates itself endlessly. When a folder is available to open half of the playlist are gone and showing a blank void in between.

B) DETAILED STEPS TO REPRODUCE:

  1. Load a fresh copy of DJAY Pro on Windows 11. Add your iTunes Library xml and wait for it to be recognized. Attempt to click on a folder and the following ensues.

C) EXPECTED RESULTS:

  • iTunes playlist folders expand and show the playlists inside. Normal operation.

D) ACTUAL RESULTS:

What I’ve tried:

  • Reinstalling DJAY Pro.
  • Switching to the iTunes Music LIbrary.xml instead of the iTunes Library.xml
  • Deleting DJAY data folders.
  • Loading the iTunes library into another software (VirtualDJ), and it works fine

This was working well until the recent update.

3

Hi @DJERO, do you experience the same issues when your REV1 is not connected to your PC?

4

Yes, I do.

6

Thanks for checking @DJERO. I’m using Windows 10 and could not reproduce this on my setup. I’ve passed this onto our engineering team to see if they can repro and offer any suggestions.

7

Hi @DJERO, our engineering team was not able to reproduce your issues. They tested on Windows 11 with Djay 5.6.3 and iTunes version 12.13.10.3. Could you please confirm what iTunes version you are using? If it’s not the newest version 12.13.10.3, could you please update your iTunes and try again? Thanks!

8

Hello! It’s been a week since my last reply. I’m going to consider this topic completed for now so I can focus on others. However, please feel free to respond and we can definitely revisit this. Thanks!