Laggy on start up and loading tracks

Questions
1

I am running McBook M1 Pro 16gb ram, when I load Djay pro it is very slow and you can see Mac spinning wheel showing it thinking. Once it loads and I drag a song on to a deck it wheel again starts spin again. Every time I do something the wheel spins for a few seconds.
Please note I run my music library off an external SSD HD. However, this issues also happens when I am just trying to load from a streaming services.
Thanks

3

Hi @DJ_Kirk, welcome to the Community! Sorry to hear you’re experiencing this issue. Please follow the process below to reset the iCloud state:

  1. Quit djay.
  2. Make sure you have a backup of your djay Media Library.djayMediaLibrary file on an external drive or in the cloud.
  3. If you have previously disabled iCloud for djay Pro in System settings, please make sure it is re-enabled for djay Pro. https://help.algoriddim.com/hc/en-us/articles/360014702832-How-do-I-enable-iCloud-syncing-on-iOS-and-macOS
  4. Open the app Terminal.app
  5. Run this command: defaults write com.algoriddim.djay-iphone-free CMCResetCloudKitState -bool true
  6. Launch djay

This will reset the cloudkit state and should clear up the issue. After this, it’s recommended that you leave iCloud sync for djay enabled to prevent caching of Cloudkit and the growth of the djay Media Library.

  1. Please refer to the second half of the linked FAQ for how to enable iCloud Syncing on macOS: https://help.algoriddim.com/hc/en-us/articles/360014702832-How-do-I-enable-iCloud-syncing-on-iOS-and-macOS
  2. Please note, if you decide you want to keep iCloud Sync turned Off going forward, you will need to perform the above process on a semi-regular basis as your database size grows over time. Alternatively, you can keep iCloud Sync On and the cache will be automatically cleared on its own.
4

Thanks so much for the support but it did not work at all

1 Like
5

I copied and paste what you sent and no change

6

Hi @DJ_Kirk, sorry that didn’t help. I suggest that you backup your djay Media Library database and any custom MIDI mappings, then uninstall djay, reboot your device, and reinstall the latest 5.3.3 version of djay. You can find the files above in the following location:

  1. macOS: https://help.algoriddim.com/hc/en-us/articles/360014912211-Where-does-djay-Pro-store-playlists-cue-points-and-other-data-on-my-Mac
  2. Copy the files to a new location or external drive before uninstalling djay. After reinstallation, you can simply copy these files back to their original locations to maintain your Hot Cues, Saved Loops, My Collection Playlists, History and Queue.
7

Hello! It’s been a week since my last reply. I’m going to consider this topic completed for now so I can focus on others. However, please feel free to respond and we can definitely revisit this. Thanks!

9

I am still having the issue with he screen freezing, even though I tried what was suggested

11

I’m sorry to hear that didn’t help @DJ_Kirk. Can you please capture a Sample Process using Activity Monitor on your Mac while the screen freezing is occurring?

  1. Please make sure that you collect the Sample Process while the issue is occurring.
  2. Open Activity Monitor: Locate and open Activity Monitor on your Mac. Usually found in the Utilities folder within your Applications folder.
  3. Select CPU: In Activity Monitor, ensure the CPU tab at the top is selected.
  4. Choose djay Pro: Scroll down and locate the djay Pro App process in the CPU list.
  5. Sample Process: Click the gear icon (Actions) in the Activity Monitor toolbar and select “Sample Process”.
  6. Save the report: After sampling, save the generated report for submission and further analysis.
  7. Upload the report: Upload the report to your Google Drive/Dropbox, enable sharing permissions, then share a link to the file here.

Thanks!

13

Hello! It’s been a week since my last reply. I’m going to consider this topic completed for now so I can focus on others. However, please feel free to respond and we can definitely revisit this. Thanks!

15

I replied stating the issue has not been resolve I am still having the same issue

16

Hi @DJ_Kirk, yes I saw your reply and provided you with instructions to capture a Sample Process so we could troubleshoot this further. You never shared one. Please follow the instructions above. Thanks!

17

I will send info tomorrow when I get home

1 Like
18

Perfect. Thanks @DJ_Kirk