Looping problem. exits loop on own.

Bug Reports
25

Yes ive had exactly same thing! Mixing while current song is in 8 bar loop & noticed loop had deactivated! I thought it was maybe me touching something accidentally taking loop off! But its happening all the time now! No neural mix just straight forward mixing!
Numark controller with iPad pro

26

The loop failure happens from a response and normally if I hit loop I am definitely multi tasking. So yes I agree

27

Last night at a geek, this happened many times.

28

Again last night during my 3 1/2 hour gig, it happened a few times where he exits a loop on its own but visually I can still see the loops in place

1 Like
29

Thanks for the additional info @Nubium

1 Like
30

again tonight with the latest app update

31

Same thing happened at my gig today also it beat jumped randomly a few times

32

It’s like a ghost is standing there pressing buttons…. I can’t trust it professionally at the moment. Hope this worked out soon

2 Likes
33

Thanks for the additional info @Five-0. This almost sounds like interference. Are you using a high quality USB cable with ferrite magnets on either end? Is your device and controller plugged into a high quality power bar/surge protector?

34

Yes all original apple products……and my back up cables are brand new . So I switch them out including power bricks and same results. Even when I switched to my M1 Mac book pro for my gig yesterday I had the same problems. It’s been ok but these last 2 updates have been a nightmare for my setup. Rev 1, Rev 5, and on a venues flx10 same thing. The only thing I haven’t tried was turning the Bluetooth off…. I’ll try that. Because after the update when y’all added the new Bluetooth Hercules controller that’s when my iuuses started

35

Okay thanks for the additional details @Five-0. Please report back if Bluetooth OFF helps. Thanks again!

1 Like
36

Sadly turning off Bluetooth didn’t help. The only work around is to not rely on the loop

37

Thanks for confirming @Five-0

38

Device model MacBook Air M2 2023
Version of operating system MacOS 15.3.1
Version of djay 5.2.9
Hardware/controller DDJ WeGO 3

Same problem here. Exits loop on its own.

39

Hi @djkonski, welcome to the Community! Thanks for the additional info - I will share this with the engineering team.

40

Are we getting anywhere with this? It’s doing it so often now it’s making impossible to use professionally! Seems a lot of people are having the same issue now too!

2 Likes
41

Hi @JOHN_COPLEY, sorry to hear you’re experiencing this issue. Can you please try to capture a short video of the issue, upload it to your Google Drive/Dropbox, enable sharing permissions, then share a link to the video here? Thanks!

42

Same issues here. Very frustrating and confidence level is plummeting

MacBook Air
M3
Sonoma
DJay Pro 5.2.9
Numark NS4FX

It’s nice to know others are having the same issue so we can arrive at a solution. Unfortunately, it’s a frustration we all must deal with until it’s fixed or move on. I’m sure everyone’s threshold is different.

1 Like
43

Hi @DJ-TOMYB, thanks for the details about your setup and sorry to hear that you are also experiencing this issue. Our team is still having a hard time consistently replicating this problem. Can you please try to capture a short video of the issue, upload it to your Google Drive/Dropbox, enable sharing permissions, then share a link to the video here? Thanks!