So I’ve been having some issues with the Mixon 8 performance pads and one of the play pause buttons. It’s been back to the supplier this week, they tested it and found it to be working perfectly normally.
The issues I have are with the left-hand side of the deck, specifically the play/pause button and some of the performance pads, specifically the lower left one. I am using the latest versions of DjayPro on both iPad and Mac and the Mixon8Pro firmware is up-to-date.
On the left hand deck the play/pause button can start itself without being pressed if the surface on which the Mixon8Pro sits is vibrated, i.e. without being touched. It then requires two taps to stop it. This only happens with the left hand play/pause button, not the right. See here.
Similarly the performance pads behave normally on the right hand side of the deck: i.e as hot cues if the deck is stopped and the pad is held it starts from the cue point and plays until released. But on the left-hand side the pads when pressed start at the cue, but then carry on playing when released until the play/pause button is hit. Weirdly at some point they will start behaving like the right-hand side of the deck as normal, and then they go wrong again. This fault is therefore intermittent. See here
The lower left performance pad (green in hot cue mode) tends not to work at all, or only works sometimes, and then sometimes engages without being touched at all. See here
The testing by the supplier in the video sent back to me this week showed the pads and the play/pause button working normally. (My suspicion is they tested it with Serato but I have yet to confirm this with them.) I have tested on both MacOS and iOS versions of djay pro and it is the same. See here.
I bought this deck in August, and it has been like this from the start. Initially, as I am new to digital decks, I thought it was me screwing up my mixing, so I didn’t immediately return it. But I now realise it is either the hardware or the software / hardware interface. Or it is my ignorance and the way I am using it (which is what the supplier is suggesting, see below). May well be. Whatever it is, the issues make the deck basically unusable.
I have reached out to Reloop but several times weeks ago when I first indentified the issue and finally received a response a few days ago referring me to their support article about pressing down hard on the pads to ‘reset’ them. I had already found that and tried it. That hasn’t worked.
The suppliers returned it to me this week in full working order as far as they are concerned, with a video here where the controller is clearly working. They are suggesting it isn’t working for me because of the way I am using the controller. I tried their suggestion of turning Quantize off, but it hasn’t made any difference.
Any advice would be gratefully received. Slightly at a loss as to what to do next with this. @Slak_Jaw you have a Mixon 8, what do you think? (sorry for the long post but trying to explain the issue)
MacBook Air M3 djay 5.2.5
iPad Pro M1 djay 5.2.5
Reloop Mixon 8 Pro firmware v5339
