Mixtour freezing functions

So I’ve been using the Mixtour running ProDJ on a Mac Book Probfor around 2 years in numerous live settings with no issues whatsoever.

BUT last night during a set all the functions on the mixer stopped working apart from letting sound through. So I had to mix using the Mac Book keys !!!

The Mac Book is updated as is the ProDJ software as it’s purchased from your site

Any help greatfully received…

Hi @cheetah808,

I’m sorry to hear that you experienced this issue recently. I’d be happy to help you with this problem, though!

So that I can better assist you, could you please answer the following questions:

  1. What MacBook model are you using?
  2. What version of macOS are you running?
  3. What version of djay are you using?
  4. Has this issue continued to happen since it’s first occurrence?

Additionally, I will be moving your post to our DJ Hardware category for improved Community management.

Looking forward to hearing back from you. Have a nice day!