Mixtour no sound in main out and headphones

just bought a Mixtour and no sound is coming out of the main out. also no sound from the headphones.

Hi Ravi,

can you further tell us which djay version and device you are using?

Thank you in advance.

If you have any questions or suggestions, or if you would like further information, please don’t hesitate to contact us. 

Cheers,Lukas E.

off topic

Please reference the new conversation here: split output not working

I have a griffin adaptor for splitting audio output but it doesn’t seem to work as I can not split the channels after trying all the ways given via the djay advice,

Any ideas as to why it’s not working correctly as it’s really irritating the hell out of me
Thanks in advance