Mixtour Pro Lightning to USB-C connection troubleshooting

Questions
1

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  • Device model (iPhone 12 max pro):
  • Version of operating system (IOS 17.6.1):
  • Version of djay (5.1.2):
  • Hardware/controllers used ( Reloop mixtour Pro):

Your question:

Just got my mix tour pro, work for about six minutes now both Neural mix lights near the top of the controller are just fading off and on won’t respond to anything tried power cords different devices seems to be in some sort of sleep mode please help

2

OK got it going. It’s weird because in the beginning I was just able to use a type C to lightning cable straight from My iPhone to mix tour pro. and then it stopped working, but if I use an adaptor light to USB to USB-C It’s back online, Good to go so I guess my new question is why did lightning to USB-C work in the beginning and now it’s not.

4

Funnily enough, I had the exact same experience.

My brand-new Mixtour Pro (firmware 1.0) worked with my iPhone X (iOS 16.7.10) for about 5-10 minutes.

I noticed on the box the Mixtour Pro came in that it says "Compatible with iOS 17 upwards)

I was using a lightning to USB-C with USB-A adapter to go to my PC.

After it stopped working I wasn’t able to get the iPhone to recognise the Reloop device whatsoever, even after upgrading the firmware to 1.01

In the end I bought a new iPad Air 2024 M2 and it’s been rock solid, using USB-C cables throughout.

Whether it was something funky with the Lightning / USB-A connectivity in the signal path, or the lower than supported version of iOS I don’t know and possibly never will now.

6

Hi @Chakrapher,

  1. Did you connect to the Tablet/Phone USB-C socket on the back of the unit and connect the other USB-C socket to a power source?
  2. Were you using a genuine Apple USB-C to Lightning cable or a 3rd party cable?

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