Mixtour reloop faders and gains are non responsive and also bleeding all over please help !!!!

My mixtour is almost 2 years old and weeks ago it all of a sudden started acting very strange. Fader won’t cut or bring up sound , my gains are triggering the sound to cut out and the load buttons will not load either. Is there a update I should get or something I’m very concerned. I use a MacBook Air if that helps I’m desperate to fix this thing it’s like my everything

Hi @grizzy_bass,

Thanks for waiting while our teams have been reviewing this case.

Would you be able to answer the following questions for us?

  1. What model MacBook Air are you using?
  2. What version of macOS is running on your device?
  3. What version number of djay are you using?
  4. Are these issues always happening at miscellaneous times and in different orders or have you found that there is a chain of events in which these issues occur?

Looking forward to hearing back from you. Have a nice day!