Mixtrack Platinum FX LEDs

Just paid for a full year on iOS to use a Mixtrack Platinum FX on djay.

It controls everything fine but the LEDs are all flashing with BPM display going off on random numbers - looks like a demo mode.

Any ideas how to fix it?

Hi @MrTanMan,

Thank you for getting in touch. We are sorry to hear about this issue.

Are other controls also affected, so is it possible that the controller is restarting the connection? Could you maybe send us a short video of the image and contact us via support@algoriddim.com by sending us a mail and attach a download link of the video (www.wetransfer.com for example)?

That would help us a lot in order to find the cause of the issue.