I can only hear the audio part but the video is all black, why?
Hi @Simone_Biagi, sorry to hear you’re experiencing this issue. When creating new topics, please do not forget to answer the questions in our template with specific details about your setup not just “iPad” or “Latest Version”. This helps all of our community moderators to provide the most effective support to users with the utmost efficiency. Thanks!
Device Model (ex. 2020 iPad Air 4th Gen):
Version of operating system (ex. iOS 17.3.1):
Version of djay (ex. 5.1.3):
Hardware/controllers used (ex. Reloop Ready):
Hardware Firmware Version:
Can you please also confirm if you are using Video Mode in djay?
I’m having this problem on a MacBook Pro with an M3 Pro processor and the latest version of the operating s
Thanks for the additional info. Please share your actual macOS and djay version.
Are you experiencing this issue only with one MPEG-4 file or all files?
macOS sequoia 15.3
Djay 5.2.9
with these files alone, I bought about 400. They can be seen on VLC and also on virtual dj
Thanks for the additional info @Simone_Biagi. Can you please upload one of these files to your Google Drive/Dropbox, enable sharing permissions, then share a link to the file here? We would like to test it on our end to see if we can replicate the issue. Thanks!
This is one of 600 identical files that don’t work.
https://drive.google.com/drive/folders/1tmECLo2e2LgqtETCq3v5EkqcSOYvfCGC?usp=drive_link
Thanks for the link @Simone_Biagi. I’ll share this with the engineering team on Monday to see if they can replicate the issue and offer any suggestions.
