Music source again a problem

Ben4 · July 23, 2024, 10:16pm

NOTE: Please use the search function above before posting to avoid creating duplicate topics.

Device model (e.g. 2020 iPad Air 4th Gen):
Version of operating system (e.g. macOS 14.4.1):
Version of djay (e.g. 5.1.2):
Hardware/controllers used (e.g. Reloop Mixon 8 Pro):

Your question:

Hi im once again having an issue with the music sources which is quite serious and is stopping my ability to play.

I use tidal but a lot of my songs are showing as beatsource as the source. These ones are only playing for 1.5 minutes of the song as im not logged into beatsource so its just playing a track preview which is what beatsource does when your not logged in.

Ive tried logging in and out of beatsource and logging out of tidal, rebooting etc but nothing is working

Just updated to latest version 5.2.1 of djay and having same issue. Was hoping the update would solve this but hasnt.

Using ipad pro 12.9inch 6th Gen and ios 16.5 and reloop mixon 8

Slak_Jaw · July 23, 2024, 10:35pm

Hi @Ben4, thanks for the details about your setup and the issue. The 5.2.1 update should solve this issue. Please try the following:

Log out of TIDAL, Beatsource and any other streaming services from within the djay app.
Close djay.
Also log out of the stand alone TIDAL and Beatsource apps on your iPad.
Perform a Forced Restart of your iPad: Force restart iPad - Apple Support
Launch only djay and only log into TIDAL.
Retest and if the issue persists, can you please try to capture a video of it, upload it to your Google Drive/Dropbox, enable sharing permissions, then share a link to the video here? Thanks!

ferrywhite · July 31, 2024, 8:45pm

Hi @Slak_Jaw,

I am facing with similar issues since ~ a week or 2.
(maybe it’s been started after 5.2 release or Tidal MQA catalog > Flac change).

Unfortunately, your proposed sequence didn’t solve it.

I can’t even log in to Beatport at the moment
(I don’t even want to), since I don’t have an active subscription, just Tidal.

The issue:
My Collection shows Beatport as the source of so many tracks therefore I can only play its crappy 2:00 preview version instead of Tidal one (which I have played many times before).

Device
Iphone 14 Pro, with latest iOS 17.6.
Latest app version 5.2.1.
Sub: TIDAL Individual + DJ Extension
Network: stable WiFi (>256Mb/s up/down with ~ 7ms latency), cellural also tried.

Slak_Jaw · August 1, 2024, 2:41am

Hi @ferrywhite, thanks for the details and screenshots. This is very helpful. Sorry the suggested procedure didn’t work for you. I’m unable to reproduce this on my setup so I’ve passed this onto engineering to see if they can. Will report back when I have news. Thanks!

Slak_Jaw · August 1, 2024, 4:44pm

Hi @Ben4 and @ferrywhite, please try the following workaround while engineering works on a more permanent fix:

Go to My Collection → Music playlist
Open the Add from Library… option from the song count dropdown.
Go to TIDAL and select the tracks to reimport. Ideally the tracks should be in a TIDAL playlist to make it easier to select the ones you need.
You may need to restart djay in order for it to start using TIDAL tracks instead Beatsource/Beatport ones.

ferrywhite · August 3, 2024, 11:51am

Hello @Slak_Jaw,

Thanks for the instructions, but no matter how I tried, it didn’t work.

It seems, there is no way in My Collection to add tracks (back) to Tidal’s playlist. The icons at the bottom of screen (which would normally allow you to select Tidal or My Collection) are only visible if the main source is set to Tidal.

So, currently the only way that I see is to search for the tracks one by one in Tidal catalog, then add them again to the same Playlist, then it will finally show Tidal as the right source for both tracks. Naturally, since they are now duplicated, so you even have to delete one of them. This is not preferred.

I’m gonna rather wait for a better solution

Thanks,
Ferry

Slak_Jaw · August 5, 2024, 10:36pm

Thanks for the feedback @ferrywhite. Sorry that workaround doesn’t work for you. I’ll report back when I have news of a more permanent fix from engineering. Thanks!

Slak_Jaw · August 6, 2024, 3:26pm

Hi @ferrywhite and @Ben4, I spoke with engineering and they have resolved this issue and it should be addressed in the soon to be released djay 5.2.2 update. Thanks!

ferrywhite · August 6, 2024, 5:43pm

Thank you so much, @Slak_Jaw!

Slak_Jaw · August 6, 2024, 5:45pm

You’re welcome @ferrywhite. Happy to help!

Ben4 · August 6, 2024, 6:12pm

Thanks @Slak_Jaw!!

Awaiting the update!

Slak_Jaw · August 6, 2024, 8:42pm

You’re welcome @Ben4

ferrywhite · August 12, 2024, 3:55pm

Issue solved with the update 5.2.2.

Slak_Jaw · August 12, 2024, 3:58pm

Thanks for confirming @ferrywhite

Slak_Jaw · August 12, 2024, 7:05pm

Hi @Ben4, please update to 5.2.2 as this issue has been resolved in the latest release. Thanks!

Ben4 · August 12, 2024, 7:17pm

Have done!

Thanks @Slak_Jaw for all your help!

Slak_Jaw · August 12, 2024, 7:19pm

You’re welcome @Ben4

Ben4 · October 28, 2024, 2:02pm

Hi Slaw.

This age old issue of the music source diverting back to beatsource and only playing a track preview is happening again.

Ive logged out of all services, rebooted ipad and the same issue occurs.

Im now updating to ios 17.7 and hoping this fixes it. Djay is latest version

Ipad pro 12.9 6th gen

Slak_Jaw · November 6, 2024, 2:14pm

Hi @Ben4, sorry for the delayed reply, I’ve been out of the office. Can you please confirm the actual djay version you are currently using so I can pass this onto engineering for further review? Thanks!

EDIT: I spoke with engineering. The only time we now use the previews is when the track is not available from any other source. So what you are experiencing is because djay can only resolve the track as a preview. You need to make sure that all your tracks in My Collection are pointing to their preferred media source e.g. TIDAL which may mean reimporting from TIDAL to My Collection.