I just got a new MacBook Air M4 2025 16gb on the newest macOS and my neural mix quality is only 70% which actually went down from my old MacBook Air a 1.6ghz intel i5 8gb memory 2018 and that one is at 80%. Can anyone help figure out what is going on here.
Old Device Model (2018 MacBook air i5):
Version of operating system (Monterey 12.7.6):
Version of djay (ex. 5.3.2):
Hardware/controllers used (pioneer ddj-sr):
Hardware Firmware Version:?
New Device Model (2025 MacBook air m4):
Version of operating system (sequoia 15.3):
Version of djay (ex. 5.3.2):
Hardware/controllers used (pioneer ddj-sr):
Hardware Firmware Version:?
Hi @Poin_Dexter25, welcome to the Community! When creating new topics, please do not forget to answer the questions in our template with specific details about your setup not just “iPad” or “Latest Version”. This helps all of our community moderators to provide the most effective support to users with the utmost efficiency. Thanks!
Device Model (ex. 2020 iPad Air 4th Gen):
Version of operating system (ex. iOS 17.3.1):
Version of djay (ex. 5.1.3):
Hardware/controllers used (ex. Reloop Ready):
Hardware Firmware Version:
Please make sure you are running the latest macOS and latest version on djay. Please also share a screenshot of the NM Quality setting.
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Thanks for the additional info @Poin_Dexter25. I also have a MacBook Air M4 and the NM Quality is 100%.
You could try a fresh djay installation to see if that clears up the issue. I suggest that you backup your djay Media Library database and any custom MIDI mappings, then uninstall djay, reboot your device, and reinstall the latest version of djay from the official App Store. You can find the files above in the following locations on macOS: https://help.algoriddim.com/hc/en-us/articles/360014912211-Where-does-djay-Pro-store-playlists-cue-points-and-other-data-on-my-Mac
Copy the files to a new location or external drive before uninstalling djay. After reinstallation, you can simply copy these files back to their original locations to maintain your Hot Cues, Saved Loops, My Collection Playlists, History and Queue.
I did a fresh installation and that worked. It now says 100%. Thank you. @Slak_Jaw
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Perfect! You’re welcome @Poin_Dexter25. Thanks for the follow up.
