Neural Mix stuttering and issue with previewing songs

[Luis_Frederico]

Hi All!

For me I’m still having stuttering issues when I use Neural Mix with my MacBook Pro Retina Late 2013 (i5 @2.6GHz/8GB). With my another MacBook Pro Mid 2012 (i5 @2.5GHz/8GB) no issues on Neural even with 4.1.3 (I’m afraid to upgrade it to 4.1.4)

The issue that I experience in both Mac is the preview song on library… I almost aways need to click twice on the album art to start listening the track preview… Does anybody experience the same?

Both are with 11.7.2 MacOS (Big Sur)

P2: is normal the CPU still very consuming even when nothing is playing? (with only Djay Pro Ai App running)

[Emily]

Hi @Luis_Frederico,

My apologies for the late reply here! I’ve moved your post to a new thread in the Bug Reports category since the items you mentioned sound like possible bugs, and I’d like to help in troubleshooting these issues.

First of all, have you already contacted our Support Team via email about these issues? If so, please let me know so we can assist you in the most efficient manner moving forward. Thanks in advance!