New update - IDDJ 1000 bug

Bug Reports
1

First gig using ddj1000 with the new update:

  1. Holy smokes the screens work!! Thank you crew, great work!!

  2. The EFX worked on individual channels for about 30 seconds then the screen goes blank and then efx stop working completely.

Reboot controller and the Same, works for a brief time then the EFX screen goes blank and stops working.

If I turn the EFX select knob the screen comes back on for a second or two then goes off again. But No effects.

1 Like
3

Hi @Ralfi711, I’m on vacation. Please submit an official support request through the app.

  1. Open the djay Pro app on your Mac.
  2. In the top left corner of your screen, click on the portion of the menu bar that says “djay Pro”.
  3. In the drop-down menu, click on the button that says “Provide djay Pro Feedback”.
  4. Fill out the submission form that will pop up in your default browser and title your email “ATTN: MARIE – “The Title of your Community Topic” in the provided subject line.
  5. Please also include a link to the Community Topic so support can reference everything we’ve discusses here. Thanks!
4

I’ve also got this same issue.

1 Like
5

Hi @Dan_Rollason, welcome to the Community! Thanks for sharing. Please submit an official support ticket.