No audio output or headphone cue: DDJ-RR

Questions
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1

Hi, I am having the same problem with my Pioneer DDJ RR. I want to find out if you were able to resolve the problem with your FLX 4. If so, what did you do to resolve the problem? Thanks

2

Hi @Johnny_Q, I’ve moved your comment to its own topic so we can troubleshoot it further. Please provide the complete details about your setup and a detailed description of the issue. If possible please also share a short video demonstrating the issue. Thanks!

Device Model (ex. 2020 iPad Air 4th Gen):
Version of operating system (ex. iOS 17.3.1):
Version of djay (ex. 5.1.3):
Hardware/controllers used (ex. Reloop Ready):
Hardware Firmware Version:

4

Device Model: HP Spectre x360 convertible 15’’
Version of operating system: Windows 11
Version of djay: 5.3.3
Hardware/controllers used: Pioneer DDJ RR
Hardware Firmware Version: 1.08

5

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I am having this problem where I can’t get the main output to show DDJ RR ch 1-2 and cueing ch 3-4

6

Hi @Johnny_Q, thanks for the additional info. Have you installed the DDJ-RR Windows Audio Drivers from the Pioneer DJ website?

https://support.pioneerdj.com/hc/en-us/articles/22935050629273-DDJ-RR-Audio-Driver-for-Windows

7

Yes, I did, I have the latest firmware and drivers.

8

Thanks for confirming @Johnny_Q.

  1. Are you using a DDJ-RR, DDJ-FLX4 or both?
  2. There seems to be an issue with your Audio Driver or USB connection as your djay Settings>Audio Devices don’t look correct. There should be a place to select your Audio Driver as shown below.
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  3. How exactly are you connecting your hardware to your laptop? Are you using any adapters or hubs?
  4. Have you tried using different USB cables and different USB ports on your laptop?
  5. Please make sure the input select switches for both decks are not set to Line/Phone. These should be set to Deck 1 and Deck 2.
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