- Device model: Windows PC
- Version of operating system: Windows 11
- Version of djay: 5.3.2815.0
- Hardware/controllers used: DDJ-FLX4
Your question/suggestion/feedback:
Hey y’all! I’m having issues with audio. There is no audio whatsoever going into and coming out of my FLX-4. I tried running DJay on two other computers, one of them also running Windows 11, the other one running Windows 10, and the issue is the same, no audio. I then connected my FLX-4 to my Android device and I ran the djay pro app on my Android phone and everything works perfectly fine, main audio is good, pre-cuing works as expected, everything works on Android, no issues. But on three different Windows computers, nothing. For sanity check, I also tested a few non-djay apps on Windows and the app that has a name similar to “record” has the same issue that djay is having, but a well known open-source DJing app does not, it works fine. I also booted my PC on to Linux and tested another DJing app on it and it also works fine. I then booted back into Windows and I ran a simple audio test app to output an audio tone into my FLX-4 and I can hear the audio tone just fine. I can most definitely rule out, with 110% confidence, any hardware issues with my DDJ-FLX4. Can someone please tell me what’s going on and how I can fix it?
Update: I tried it again on Android and the same behavior as described above happens, even though it worked fine the last time I tried it on Android.
Please take a screenshot of the audio settings in DJay on one of your Windows PCs. I suspect that something is wrong here.
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Hmm, that looks correct. Strange, there does seem to be a problem with the driver.
I discovered something else weird… When I have my backup controller (Hercules DJControl Mix) connected and audio output set to my PC’s internal sound card and the pre-cueing to my external sound card, djay pro works fine, but the moment I swapped back to the FLX-4, and then I set my audio outputs back to the internal and external sound cards for testing purposes, it doesn’t want to output audio to those either, yet I can still send audio test tones to the FLX-4 and the internal and external sound cards using a tone generating app and that works fine. When I disconnect the FLX-4 and reconnect the backup controller, djay pro outputs audio again like normal. This is strange behavior. It makes me wonder if I really do have a hardware issue with the FLX-4…
That’s strange and not normal. I think algoriddim will have to help, as I can’t recreate this.
@Slak_Jaw ,you’ll have to take over.
Hi @KimberlyMcBlaze, welcome to the Community! Sorry to hear you’re experiencing this issue.
- Please start by downloading and installing the latest firmware from Pioneer DJ: Download firmware or software for DDJ-FLX4 - Pioneer DJ - Global
- Next, make sure the FLX4 is also connected to power and not running off of USB bus power from your laptop.
- Disable Bluetooth on your PC.
- Finally, I would try using a different USB cable between your FLX4 and your laptop and also try a different USB port on your laptop. Do not connect through a USB Hub or and USB connector adapters.
I downloaded the latest firmware & installed it.
I connected external power to the FLX4 and I used a different USB cable and USB port.
I turned off Bluetooth.
Result: no change.
Thanks for the follow up @KimberlyMcBlaze. Perhaps it’s an issue with your FLX4 audio driver or the hardware itself then. You could try uninstalling and reinstalling the FLX4 driver.
Here’s the thing… I tried it on multiple computers, including computers with fresh install of Windows, and that didn’t resolve anything. And now it’s also misbehaving on Android when previously, it wasn’t. I was confident it wasn’t a hardware issue, but now I think I do have a hardware issue. I am at a complete loss. I think I’ll just have my FLX-4 RMA’d as it’s still under warranty.
Yeah it seems like a hardware issue is likely. Please report back when you get your replacement unit. Thanks!
